HoneySuckleDreams Posted October 8, 2011 Share Posted October 8, 2011 I got caught up in the grève yesterday. The train controllers in east france had an afternoon off. Because my train was cancelled I missed the connection to Paris and subsequently the flight home.Simply, can I get anything from SNCF for the lost plane tickets? Link to comment Share on other sites More sharing options...
602 Posted October 8, 2011 Share Posted October 8, 2011 This is France. Link to comment Share on other sites More sharing options...
NormanH Posted October 8, 2011 Share Posted October 8, 2011 There have occasionally been cases where the SNCF has given compensation, for late running etc, but usually in the case of a grèveSelon la loi, toute entreprise doit remplir son engagement contractuel. En cas de non-respect, elle doit réparer les dommages subis par ses clients. Mais, dans la pratique, la SNCF ou la Poste, par exemple, invoquent toujours la grève comme un cas de force majeure afin de s'exonérer de toute responsabilité." http://www.dossierfamilial.com/conso/droits-demarches/greves-quelle-indemnisation-obtenir,1107Did you pay with a card which might have an insurance? Link to comment Share on other sites More sharing options...
Cendrillon Posted October 8, 2011 Share Posted October 8, 2011 Sorry to hear about your dilemma crazyfrog (a.k.a. HoneySuckleDreams ). I think if you are lucky the cost of the train ticket might be refunded by SNCF but I am not sure about the flight ticket. Do you have travel insurance? If so you may be able to claim compensation from them.For once I had sympathy with SNCF and their strike. They we all horrifed by the dreadful attack on one their staff onboard a train and came out on strike in protest. Link to comment Share on other sites More sharing options...
JohnM Posted October 8, 2011 Share Posted October 8, 2011 I have every sympathy with the railmen and agree that some show of solidarity and support was in order. But I'm not sure a lightening strike was the right choice. If SNCF were percieved to be somewhat lacking when it came to staff safety, then a strike would be in order, if all the public didn't give a ****, then a stike would be in order. But when everyone seems to be outraged and upset by what happened, why take an action that hurts your supporters? Link to comment Share on other sites More sharing options...
HoneySuckleDreams Posted October 8, 2011 Author Share Posted October 8, 2011 Carte Bleu i'm afraid.Cendrillon: what was the motive for the attack? Striking for what purpose? So the next time, some inbred wants to have a pop at an SNCF employee they will stop and think to themselves... "hang on me old mucker...if I kick this bloke, his mates will go on strike...so i won't bother". I don't think so somehow. Is it going to stop further attacks? No. Why have a strike on a friday afternoon when the only people you piss of are the punters. Why not have a strike on a monday morning so that business suffers as a result of no-one turning up and actually might put pressure on the government to do something about it? Go one strike but tell people you are going to do it so that I can boycott that mode and find alternative arrangements. I was for kicking 7shades of shit out of them last night as one cancelled train ment I missed my youngest sons birthday. 30 minutes notice would have been fine by me as I could have got an earlier train.rant over. Link to comment Share on other sites More sharing options...
pachapapa Posted October 8, 2011 Share Posted October 8, 2011 The attack on thursday was followed by clear indications that services would only start to return to normality in the afternoon of friday.Not much of a surprise. Link to comment Share on other sites More sharing options...
Frederick Posted October 9, 2011 Share Posted October 9, 2011 Assaults on rail staff happen every day in the UK .London Transport Underground staff take a lot of abuse and injuries from assaults ...If they all went on strike every time a staff member took an injury then the trains would, never run . What has the French strike action achieved ? How can staff or anybody else be protected from mentally insane people when they have to come into contact with them on trains ? Striking will not change anything . Link to comment Share on other sites More sharing options...
Chancer Posted October 9, 2011 Share Posted October 9, 2011 A horrible attack and I would not wish even the mildest of abuse to any train staff, I guess I dont even need to say that but...................I cannot understand why they went out on strike in this instance other than that they can, dont give a rats about their customers.Solidarity?? - my ar5e, solidarity means at the very least some loss or suffering like other strikers would endure, shaving our hair off would be a gesture of solidarity for Cooperlola to show that we support her etc. I wonder if the injured controller feels better to know that people could not get home to their families because SNCF workers across the company fancied having a long weekend.What demands if any did they make of their employers or the government? Link to comment Share on other sites More sharing options...
pachapapa Posted October 10, 2011 Share Posted October 10, 2011 And looks like tuesday will present more minor inconveniences. Link to comment Share on other sites More sharing options...
Kitty Posted October 10, 2011 Share Posted October 10, 2011 Two of my children were stranded in Bordeaux due to the lightning train strike last week. A bus was eventually put on but they took 4 exhausted hours to get home on a journey that would usually take an hour. I felt sympathy because they had been told that they had been a stabbing on a train. I naturally assumed that the stabbing was in Bordeaux and that the train had been stopped as it was a crime scene.Then I found out that the stabbing was hundreds of miles away in Strasbourg/Lyons. I was not pleased (an understatement).As my young son pointed out, if an electrician in one part of France gets electrocuted, does that mean that all electricians down tools? Did the trains in Germany go on strike? After all, Strasbourg is nearer to Germany than Bordeaux.Yes, I know, that c'est la France but it just isn't good enough. Link to comment Share on other sites More sharing options...
andyh4 Posted October 10, 2011 Share Posted October 10, 2011 [quote user="Frederick"]Assaults on rail staff happen every day in the UK . London Transport Underground staff take a lot of abuse and injuries from assaults ... If they all went on strike every time a staff member took an injury then the trains would, never run . What has the French strike action achieved ? How can staff or anybody else be protected from mentally insane people when they have to come into contact with them on trains ? Striking will not change anything .[/quote] The fact that SNCF are not permenently on strike must mean that attackes on staff are relatively rare. Maybe that is what strike action achieves. Link to comment Share on other sites More sharing options...
HoneySuckleDreams Posted October 18, 2011 Author Share Posted October 18, 2011 Apparently it wasn't a strike: Ce n'était pas une grève mais un droit de retrait:Textes de référence : articles L 231-8, L 231-9 et R 242-1 du Code du travail"Tout salarié (ou groupe de salariés) se trouvant dans une situation de travail dont il a un motif raisonnable de penser qu'elle présente un danger grave et imminent pour sa vie ou sa santé, a la possibilité d'informer l'employeur et de se retirer de cette situation, à condition toutefois de ne pas créer pour autrui une nouvelle situation de risque grave et imminent. En revanche, la loi ne reconnaît pas aux salariés le droit d'arrêter les machines."Les contrôleurs très choqués par les actuelles manque de sécurité sur le réseau on donc exercé ce droit. So there you are... because of the imminent threat to themselves and lack of security, they withdrew their services to the public. Link to comment Share on other sites More sharing options...
Frederick Posted October 18, 2011 Share Posted October 18, 2011 Where was the " grave and imminent danger " at the time that caused the walkout ? http://www.afim.asso.fr/SST/reglementation/droitretrait.asp Link to comment Share on other sites More sharing options...
HoneySuckleDreams Posted October 18, 2011 Author Share Posted October 18, 2011 This was the reply from SNCFSi tu relis ton contrat de transport, tu verras que non la SNCF n'a pas à te rembourser tes billets d'avion. Une assurance voyage (comme celle souscrite éventuellement via ta carte de crédit) pourrait par contre prendre cela en charge. Basically...not our problem mate, you should have had insurance. Knobs. Link to comment Share on other sites More sharing options...
Chancer Posted October 18, 2011 Share Posted October 18, 2011 And written in the tu form as well as if you are an infant [:@] Link to comment Share on other sites More sharing options...
NormanH Posted October 18, 2011 Share Posted October 18, 2011 The 'tu' form here is astonishing... Link to comment Share on other sites More sharing options...
Chancer Posted October 18, 2011 Share Posted October 18, 2011 Glad it is not just me then!If it were a modern happening company doing their best to win your custom then yes I have experienced the tu form from NRJ but i did not particularly like it.SNCF probably use the same selection criteria as Seafrance, you get in if you are a pal or family of the syndicalistes not on qualifications or merit, it was probably written by a youngster, lucky it wasnt in texto language! Link to comment Share on other sites More sharing options...
idun Posted October 18, 2011 Share Posted October 18, 2011 [quote user="crazyfrog"]This was the reply from SNCFSi tu relis ton contrat de transport, tu verras que non la SNCF n'a pas à te rembourser tes billets d'avion. Une assurance voyage (comme celle souscrite éventuellement via ta carte de crédit) pourrait par contre prendre cela en charge. Basically...not our problem mate, you should have had insurance. Knobs. [/quote] How bloody rude is that. Unbelieveable! I know that tu and vous can be hard for foreigners, but for a french company, really not on. Link to comment Share on other sites More sharing options...
Cendrillon Posted October 18, 2011 Share Posted October 18, 2011 Where has ppp's last post gone?I tried to reply and then everything disappeared [blink] Link to comment Share on other sites More sharing options...
idun Posted October 18, 2011 Share Posted October 18, 2011 Yes, where has it gone, I was going to reply too. Link to comment Share on other sites More sharing options...
Cendrillon Posted October 18, 2011 Share Posted October 18, 2011 Well I had time to read the link given by PPP so at least for me the tu mystery is solved. [:)] Link to comment Share on other sites More sharing options...
Chancer Posted October 19, 2011 Share Posted October 19, 2011 Pray tell! Link to comment Share on other sites More sharing options...
Russethouse Posted October 19, 2011 Share Posted October 19, 2011 Pray don't ! I'm sure Idun will remember how her identity was once given out on the forum and PPP's post did the same.....so was deleted. Link to comment Share on other sites More sharing options...
Pickles Posted October 19, 2011 Share Posted October 19, 2011 If I understand correctly, the question was posted on an SNCF customer forum and, to my thinking, the answer did NOT come from an SNCF official but simply from another forum contributor who was just another member of the public.Is it OK to say that?RegardsPickles Link to comment Share on other sites More sharing options...
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