Dave&Olive Posted May 18, 2011 Share Posted May 18, 2011 hi ok For the past 3 weeks our internet goes off at 8-10 pm ish every night and stays off untill 8 am next morning .we are with Free any one else having the same problem ?? Dave Link to comment Share on other sites More sharing options...
Jay Posted May 18, 2011 Share Posted May 18, 2011 Had that happen for months with Alice and was unable to resolve it until I changed ISP. I believe Alice and Free are one of the same now and if that is the case I wish you luck because I felt like I was banging my head against a brick wall!The fault in my case was a junction box without a cover just a couple of hundred yards down the road. Link to comment Share on other sites More sharing options...
Martin963 Posted May 19, 2011 Share Posted May 19, 2011 We have had similar problems in the past. The first year we had ADSL with Club Internet it was common to have problems in the evening, sometimes with a couple of hours a night off like you.We moved to Alice after a year and although it was better it was still far from good, with the speed often dropping to 100 kbps.However, when we came out in Spring 2010 it was hugely improved, the max speed was still 480 kbps but it ran at that most of the time. And the SIGNIFICANT part is that everyone else round us (all with different operators) had similar improvements. It went back to the bad old ways in July 2010 but was reported and a duff unit at the exchange was replaced.My guess is that in the early days there weren't enough bits of equipment for the number of subscribers, there must have been enough individual units (one for each ADSL line) but whatever assembled the signals to go back to the ISPs was insufficient. This was rectified in 2010, but broke down again in the summer.Well there's a highly non-technical description, all you can do is bleat to the ISP until it's fixed. Although I'd check to see how people around you are faring, there is stuff in the home that can affect performance (via interference)Does your box remain synchronised (but with no authentication lock) or does the sync go down as well? Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 20, 2011 Author Share Posted May 20, 2011 hi ok Sorry could not get back......it went off last night at 5 pm back on today just after 8 ?? Dave Link to comment Share on other sites More sharing options...
pachapapa Posted May 20, 2011 Share Posted May 20, 2011 Perhaps you have changed from IPv4 to IPv6. Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 20, 2011 Author Share Posted May 20, 2011 hi ok No still have the old box so are on v4 although v6 has down loaded to the modem it`s not using it .. I get this Step 3: Negotiation with the DSLAM-> When a DSLAM is detected, the Freebox is trying to sync it (chase fast)Cause: Signal unstable ADSLSolutions: - Check / change the binding Freebox <-> Wall socket (son + filter)- Check the wiring from the wall outlet- Check / remove any extension telephone- Check the box to finish FT (remove the filter / condo so far: see here )- Use another Freebox ADSL modem or another to see if the ADSL line is activated / functional. Then see with the hotline or newsgroups Free Freebox if defective. Dave Link to comment Share on other sites More sharing options...
andrew44 Posted May 20, 2011 Share Posted May 20, 2011 Hard reboot ? Unplug/replug 4 times ,http://www.free.fr/assistance/2342--3-videos-reboot-freebox-v4.htmlAndrew 44 Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 20, 2011 Author Share Posted May 20, 2011 [quote user="andrew44"]Hard reboot ? Unplug/replug 4 times ,http://www.free.fr/assistance/2342--3-videos-reboot-freebox-v4.htmlAndrew 44[/quote] hi ok tried it endless times no joy ..... the only other thing I can say is we still have our FT line when the internet goes off the FT phone line is very noisy and crackly . Dave Link to comment Share on other sites More sharing options...
Jay Posted May 20, 2011 Share Posted May 20, 2011 In that case you are lucky - ring FT and tell them you have a fault on your line. Link to comment Share on other sites More sharing options...
andrew44 Posted May 20, 2011 Share Posted May 20, 2011 The crackling is probably the cause. A brief Internet search tells tales of humidity in junction boxes etc. I take it that the 'friture' - crackle, is on your 'ligne principale', and that you've checked or replaced your internal cables, plugs, sockets and filters. Can you check the box on a neighbour's line, who doesn't have friture ? Or maybe they have the same problem ?I can't remember the number to ask FT to check the line, but I'm sure someone will tell you. Tell them you have 'de la friture sur la ligne' (yes, it is the same word as for a fry-up).When we had a crackle on the line, and had it checked, FT immediately acknowledged a 'faute sur la ligne' and fixed it quite quickly.It worked wonders for us; I hope you're as lucky !Andrew 44 Link to comment Share on other sites More sharing options...
andrew44 Posted May 20, 2011 Share Posted May 20, 2011 Ah - Jay got there first ! Link to comment Share on other sites More sharing options...
Jay Posted May 20, 2011 Share Posted May 20, 2011 Or ring the English helpline 0969363900 Link to comment Share on other sites More sharing options...
suein56 Posted May 20, 2011 Share Posted May 20, 2011 Andrew 44 Friture is the word I think my friends need to use as their FT line is crackling and fizzing but they cannot hear it their end - just us ie the receivers of their calls. Perhaps they need to contact FT. Link to comment Share on other sites More sharing options...
andrew44 Posted May 20, 2011 Share Posted May 20, 2011 Certainly won't do any harm, and costs nothing ! Unless their problem is inside their house (check internal cables, plugs, sockets and filters....). Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 20, 2011 Author Share Posted May 20, 2011 hi ok Well it`s 19.45 and the internet is still on ....... it looks like it was a faulty adsl filter the phone was plugged into ....but not holding my breath.... Dave Link to comment Share on other sites More sharing options...
Simon Posted May 20, 2011 Share Posted May 20, 2011 Check there's no ivy growing into the box on the lampost outside, this is a common problem across France. Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 21, 2011 Author Share Posted May 21, 2011 hi ok Went off at 21. 36 pm last night back on at 8.10 am .will phone FT see what they have to say .. Dave Link to comment Share on other sites More sharing options...
tonyv Posted May 21, 2011 Share Posted May 21, 2011 Don't tell them it's an internet problem; they don't understand that; simply tell them your phone is crackling very badly at times. Link to comment Share on other sites More sharing options...
Dave&Olive Posted May 26, 2011 Author Share Posted May 26, 2011 hi ok Saga goes on ..F T tested the line they say it`s ok > I say yes it is ok untill after 8 pm can you test it then ?? no we only do it 9-5 pm >>>>> Free want a fault print out from the TV ..I say we only have 512k so the TV will not work .... they say AH but it will for the fault page ....so plugged a spare TV into the scart lead now does anyone know how to bring the fault page up ?? Dave Link to comment Share on other sites More sharing options...
Pierre ZFP Posted May 26, 2011 Share Posted May 26, 2011 Could be worse, as in this email I just got from my sonTweet from one of my favourite indie game developers. Very funny but scarily true...."We lost internet for several seconds in the office. Naturally, we elected a leader, set up camp in the meeting room, and sacrificed Tobias." Link to comment Share on other sites More sharing options...
andrew44 Posted May 26, 2011 Share Posted May 26, 2011 Hello Dave,I don't remember the TV setup for Freebox v4, as I never used it, but assuming the Free screen is the same as or similar to FB v5 HD, then :Go to the Paramètres screen, where you will see boxes for Informations Générales - this a basic diagnostic of what's working or not TV, phone, TNT...Also Informations Réseau which gives Etat, ADSL, Réseau and Wifi. The ADSL screen gives the current débit up and down, atténuation etc.I hope you can find the necessary diagnostique from this.Andrew 44 Link to comment Share on other sites More sharing options...
Dave&Olive Posted June 3, 2011 Author Share Posted June 3, 2011 hi ok Just to up date the saga ..... got that PEEED off went and signed up with Orange ... after 5 years with Free down load speed is now nearly 4 times faster Today 13:271868 kbps (234kB/s)264 kbps (33kB/s)ShareMonday 20:49468 kbps (58.5kB/s)139 kbps (17.4kB/s)ShareMonday 20:48326 kbps (40.8kB/s)139 kbps (17.4kB/s)Share we will see if it goes off tonight Dave Link to comment Share on other sites More sharing options...
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