PaulT Posted September 18, 2008 Share Posted September 18, 2008 This seems to have dropped out of the news and the Eurotunnel website is not very forthcoming.Any one know what the state of play currently is?Paul Link to comment Share on other sites More sharing options...
Baz Posted September 18, 2008 Share Posted September 18, 2008 [quote user="P2"]This seems to have dropped out of the news and the Eurotunnel website is not very forthcoming.Any one know what the state of play currently is?Paul[/quote]I suspect the reason is that the engineers are still accessing the damage and how it will be repaired. The recent fire appears to have been worse than the previous one and that closed one tunnel for about six months. Let's hope the repairs this time will be completed faster.Baz Link to comment Share on other sites More sharing options...
Dick Smith Posted September 18, 2008 Share Posted September 18, 2008 I have a booking for a crossing next week. I received the following email:Dear MR SMITH,Due to an incident last week at Eurotunnel, we are operating a limited service with a restricted timetable of one departure expected every two hours. Unfortunately, your pre-booked departure time will need to be amended to an alternative time in line with our Revised Shuttle Service Timetable (as below). You will receive an email within the next few days advising you of your new allocated departure time. Customers are advised to respect their new departure times to avoid over-extended waiting times.Revised Shuttle Service Timetable06:00 to 20:00 (local time) from Folkestone to Calais 08:00 to 22:00 (local time) from Calais to FolkestoneNote: There will be no overnight service during this period.To amend your booking to an alternative date, please call our Customer Contact Centre on 08705 35 35 35.To cancel your booked travel and request a refund, please send an email stating your name, address and booking reference number to mailto:[email protected]Note: If you have already requested a refund or amended your existing booking, please ignore this email.Please check our website for further travel updateshttp://www.eurotunnel.com/travelinfoWhilst we endeavour to resume our normal service as soon as possible, please accept our sincere apologies for the inconvenience caused.With our sincere apologies,Jo WillacyCommercial DirectorSeems to say as much as they can at the moment. Link to comment Share on other sites More sharing options...
tom Posted September 18, 2008 Share Posted September 18, 2008 I am travelling out on the 30th of this month and recieved the e-mail you quoted but when i tried to change my booking i was told no amendments allowed and that they would contact me by phone to tell me what train i would be put on. Link to comment Share on other sites More sharing options...
kimg Posted September 18, 2008 Share Posted September 18, 2008 hii need to travel on 12th october and was told not to book.they are apparantly reviewing their position on a weekly basis and i was told to leave it as late as possible before booking.i was then advised by them to go by ferry.... kim Link to comment Share on other sites More sharing options...
PaulT Posted September 19, 2008 Author Share Posted September 19, 2008 Thanks for the replies.We are booked to go out on the 17th October - booked as part of our 'frequent traveller' tickets.The Eurotunnel website merely states that this week there will only be the services that Dick mentions - but obviously, they are going to continue with that.Originally I thought that they were not using the tunnel at all thinking that they must be working to remove the fire damaged train but no, there is a two hourly service through the night for lorries.They also state that coaches will be carried from next week.When we went across in August we were towing a trailer and was asked if we had a gas canister in it. Seems they need to concentrate on what freight the lorries are carrying.For a company that had to refinance the business as numbers are below those on which the project was based they do seem to be a little lax.Paul Link to comment Share on other sites More sharing options...
goose Posted September 19, 2008 Share Posted September 19, 2008 We are booked on an early morning train (07:00 am) on the 15th October and are awaiting instructions from Eurotunnel. I do keep checking the website but like you say not much information on there. Will just have to hope things improve before then though! Link to comment Share on other sites More sharing options...
kimg Posted September 20, 2008 Share Posted September 20, 2008 well i thik i will give up the tunnel until its up and running properly... god i hope that sea is calm kim Link to comment Share on other sites More sharing options...
chrisb Posted September 21, 2008 Share Posted September 21, 2008 After the previous lorry fire the service improved once they were able to get the train out of the tunnel and could then use the "crossover" places to enable twin tunnel running for part of the crossing. It sounds as if they are currently still running with a single tunnel and maybe are cautious about predicting when the service will improve for fear of not meeting a promised resumption date.(later)Just checked for our booking on Oct 12th and they're now showing 2 or 3 trains per hour (depending on time of day) so obviously improving! Link to comment Share on other sites More sharing options...
Graham & Brenda Posted September 21, 2008 Share Posted September 21, 2008 This article in the Telegraph today gives some more info.Link repaired by a mod Link to comment Share on other sites More sharing options...
Fay Posted September 21, 2008 Share Posted September 21, 2008 That file seems to have been withdrawn, what a shame! Hope they are back up and running soon - the cat and I are suffering withdrawal symptoms (but the sudden late summer in England is helping ease the pain!). Link to comment Share on other sites More sharing options...
AnOther Posted September 22, 2008 Share Posted September 22, 2008 Link is wrongly formed, try HERE instead. Link to comment Share on other sites More sharing options...
Graham & Brenda Posted September 22, 2008 Share Posted September 22, 2008 Thanks Ernie - I gave up after it didn't work and didn't realise I had posted! Link to comment Share on other sites More sharing options...
Fay Posted September 22, 2008 Share Posted September 22, 2008 All well and good for Eurostar, but no such encouraging news for us poor car passengers! Seems even the freight (guilty party) is getting priority, which really makes me mad. After the last fire they didn't let freight through for six months - but I guess in these trying times big business takes precendence over the humble traveller. Link to comment Share on other sites More sharing options...
chrisb Posted September 22, 2008 Share Posted September 22, 2008 No - I think you'll be OK Fay. The Telegraph are just doing the usual media thing of regarding the sords Eurostar and Eurotunnel as interchangeable. All services are in fact returning to a "near normal" frequency. Link to comment Share on other sites More sharing options...
teejay Posted September 22, 2008 Share Posted September 22, 2008 Monday 22nd AM...BBC Radio......1 passenger/car service every two hours Link to comment Share on other sites More sharing options...
Steve Last Posted September 22, 2008 Share Posted September 22, 2008 Just spoke to Eurotunnel re a booking next Sunday evening and was told that I will be rebooked on nearest available which is as just stated currently one every two hours.Steve Link to comment Share on other sites More sharing options...
Baz Posted September 22, 2008 Share Posted September 22, 2008 Another sign that Eurotunnel may be able to improve on their current one train in each direction every 2 hours, is that they have informed me today that from 6th October day trips will be reinstated. For this to happen they will have to increase the number of trains daily.Baz Link to comment Share on other sites More sharing options...
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