Pommier Posted April 18, 2008 Share Posted April 18, 2008 We bought a rotavator from a branch of a national brico chain at St Pair sur Mer (near Granville) which didn't work. We returned it to the shop on Monday where they offered to replace it with a new one they'd get in from another branch. We agreed on condition that the new one worked, so we went back on Tuesday to collect it. When we got home we found that the new one didn't work so I phoned the shop and spoke to the manager. He said they'd collect it next day and bring a refund.On Wednesday the manager rang me and said they couldn't collect until Thursday and the cheque wouldn't be ready till Friday, so I agreed we'd bring the rotavator back on Friday and collect the cheque.We've just been back to the shop where the manager said he'd spoken to his director and they wouldn't give us a refund after all, but we'd have to accept a repair. I showed him the relevant European/French consumer law at which he just shrugged. We will take this further - we have an appointment with a hussier on Tuesday, but if you don't want the same trouble with guarantees, I'd suggest buying from shops where you know the after-sales to be ok.Shops I've found to be very good on after sales are Carrefour, Conforama, Ikea & Lidl. Link to comment Share on other sites More sharing options...
Pommier Posted May 13, 2008 Author Share Posted May 13, 2008 Well, we won in the end!! I wrote to the head office and after they investigated they told us to go back to the shop for a refund. The shop still tried to dispute it and delayed paying us, but today we collected the cheque - and they won't see us parting with our money there again! Link to comment Share on other sites More sharing options...
Anton Redman Posted May 13, 2008 Share Posted May 13, 2008 Glad you succeded a lot of the French shops are franchises rather than branches of nationwide chains. Link to comment Share on other sites More sharing options...
Pommier Posted May 14, 2008 Author Share Posted May 14, 2008 Yes, this shop is a franchise, but they still have to do what the franchisee (is that the right word?) says! Link to comment Share on other sites More sharing options...
Kitty Posted May 14, 2008 Share Posted May 14, 2008 [quote user="cheryla"]We will take this further - we have an appointment with a hussier on Tuesday, but if you don't want the same trouble with guarantees, I'd suggest buying from shops where you know the after-sales to be ok.[/quote]What's a hussier? Link to comment Share on other sites More sharing options...
suein56 Posted May 14, 2008 Share Posted May 14, 2008 [quote user="Cathy"] What's a hussier? [/quote]A bailiff.Sue Link to comment Share on other sites More sharing options...
Jay Posted May 14, 2008 Share Posted May 14, 2008 So what shop was it? Can't see anything wrong with name and shame! Link to comment Share on other sites More sharing options...
Russethouse Posted May 14, 2008 Share Posted May 14, 2008 Except that it's against the Code of Conduct. Please contact the OP privately if you would like to know who it was. Link to comment Share on other sites More sharing options...
Jay Posted May 14, 2008 Share Posted May 14, 2008 Thanks for being the first to point that out Russ.We bought two settees from Conforama. It was nearly 6 months before we found a fault with one of them. After having guarantee problems with other local companies (who shall remain nameless) we returned to the store prepared for a fight, collared the guy who sold us them and started to tell him our problem. "No need to worry", he said, "anything goes wrong with items you bought here within three years of purchase and we will replace it". True to his word we received a new sofa two weeks later. Just shows they can do it properly! Link to comment Share on other sites More sharing options...
Richard T Posted May 14, 2008 Share Posted May 14, 2008 [quote user="cheryla"]...but they still have to do what the franchisee (is that the right word?) says![/quote]Err no, it's "franchisor" [:)] Link to comment Share on other sites More sharing options...
Pommier Posted May 14, 2008 Author Share Posted May 14, 2008 [quote user="Richard T"][quote user="cheryla"]...but they still have to do what the franchisee (is that the right word?) says![/quote]Err no, it's "franchisor" [:)][/quote]Knew it was one or the other!I'd agree about Conforama being good on customer service (and the other companies I listed) Link to comment Share on other sites More sharing options...
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