Georgina Posted February 21, 2007 Share Posted February 21, 2007 I have booked a flight with Flybe since six months ago. Not only did they come back to me and ask for more money (which I know everyone is having to pay) but now they have come back again and said they are changing my flight to go 8 hours earlier because it suits their timetable better!! Which as I have an earlier flight is pushing it really. Not only does this really screw up my plans, they have said they would book a later flight on another day for me but would not pay accommodation.Can they get away with this? It would be different if the flight was a bit later but not earlier.Georgina Link to comment Share on other sites More sharing options...
Georgina Posted February 21, 2007 Author Share Posted February 21, 2007 Well can they? Should I kick up a fuss or will it get me nowhere? Perhaps I will just send them a bill for my hotel and take it from there.Georgina Link to comment Share on other sites More sharing options...
Clair Posted February 21, 2007 Share Posted February 21, 2007 the short of it is yes, they can, and no, they don't have to pick up the hotel bill either... Link to comment Share on other sites More sharing options...
andyh4 Posted February 22, 2007 Share Posted February 22, 2007 You did not read the T&Cs when you bought the ticket did you?None of us do. So no blame specifically pointed at you. But as Clair has said they are quite within their rights. Link to comment Share on other sites More sharing options...
Deimos Posted February 22, 2007 Share Posted February 22, 2007 When the increased tax started recently I remember hearing on the news (BBC or Channel 4) that some of the airlines were considering making a legal challenge to aspects of the tax. From memory it was not the tax increase but rather the short notice and some aspect of it applying to travel already booked or the procedures the gov. had used. Must confess I did not pay much attention to it.Ian Link to comment Share on other sites More sharing options...
Georgina Posted February 22, 2007 Author Share Posted February 22, 2007 You know I am tempted to send them a hotel bill, take them to small claims court when they don't pay, and see what happens. Bound to be some sympathetic judge who has had the same experience. I think it's because people just accept it that they get away with it. I wouldn't mind if I was given an explanation but as far as they are concerned, it's enough that they offered me a refund, what really is involved when people book these flights is often months of planning, it's not like buying a hifi.Rant over.Georgina Link to comment Share on other sites More sharing options...
Clair Posted February 22, 2007 Share Posted February 22, 2007 Copied from: http://www.flybe.com/flightInfo/1conditions.htm[quote]ARTICLE 9 - SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 9.1 Schedules9.1.1 The flight times shown intimetables may change between the date of publication and the date youactually travel. We do not guarantee them to you and they do not formpart of your contract with us. 9.1.2 Before we acceptyour booking, we will notify you of the scheduled flight time in effectas of that time, and it will be shown on your Ticket. We may need tochange the scheduled flight time subsequent to issuance of your Ticket.If you provide us with contact information, we will endeavour to notifyyou of any such changes. If, after you purchase your Ticket, we make asignificant change to the scheduled flight time, which is notacceptable to you, and we are unable to book you on an alternate flightwhich is acceptable to you, you will be entitled to a refund inaccordance with Article 10.2. 9.1.3 We will take all reasonably necessary measures to avoid delay in carrying you and your Baggage.[/quote] Link to comment Share on other sites More sharing options...
Iceni Posted February 22, 2007 Share Posted February 22, 2007 Are you being a tad unreasonable Clair ? Surely expecting a party to a contract to read the T&C is a bit much ? Johnnot Link to comment Share on other sites More sharing options...
RumziGal Posted February 22, 2007 Share Posted February 22, 2007 John, you're being a bad boy! [:)] Link to comment Share on other sites More sharing options...
Georgina Posted February 23, 2007 Author Share Posted February 23, 2007 [quote user="Clair"]Copied from: http://www.flybe.com/flightInfo/1conditions.htm[quote]ARTICLE 9 - SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 9.1 Schedules9.1.1 The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us. 9.1.2 Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. We may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2. 9.1.3 We will take all reasonably necessary measures to avoid delay in carrying you and your Baggage.[/quote][/quote]There is such a thing as an unfair contract. These are known to lose in court cases. Thanks for going to the trouble to read all the conditions for me though.[:D] Link to comment Share on other sites More sharing options...
Clair Posted February 23, 2007 Share Posted February 23, 2007 I think this section is used by all the industry and agreed to by the regulatory bodies.The more expensive airlines sometimes offer more, but only because they charge more elsewhere and like to be seen as giving better service. Link to comment Share on other sites More sharing options...
Georgina Posted February 23, 2007 Author Share Posted February 23, 2007 Yes, but when their arrangements actually cost someone more money, it does seem a little unfair not to go halfway with the expense. For instance, when I booked a later flight which actually turned out to be cheaper, they did not offer me the difference back. Link to comment Share on other sites More sharing options...
Clair Posted February 23, 2007 Share Posted February 23, 2007 I'm not going to argue about the rights or wrongs of this situation. It happens frequently when airlines group flights with low-take up.If you think you've got a case, go for it.Let us know how you get on. Link to comment Share on other sites More sharing options...
Tony F Dordogne Posted February 23, 2007 Share Posted February 23, 2007 I agree with Clair.If you have a case in law, fight it - but I think it's unlikely that you would win as you have already agreed the terms and conditions when you made the booking.What has happened to you is not good but you may just be causing yourself more stress than you need to by continuing to fight this, the best thing you can do is to take legal advice or try something like the free ?Which service.If the legal folk think you have a case, go for it, if not, probably easier to cut the stress levels. Link to comment Share on other sites More sharing options...
Georgina Posted February 23, 2007 Author Share Posted February 23, 2007 Actually I am going to spend more time in Blighty, and take the opportunity to see everyone, so rant over. It was just the fact that it was a case of tough ..... attitude. I thought that was just the O'Leary bloke that did that. And actually the flight was not as cheap.Georgina Link to comment Share on other sites More sharing options...
Georgina Posted February 23, 2007 Author Share Posted February 23, 2007 Clair I noticed that you are a Mod, I did not even hear of you before. Who were you in a previous life?Why have some people changed their names?[:)] Link to comment Share on other sites More sharing options...
Clair Posted February 23, 2007 Share Posted February 23, 2007 Whose previous life? [8-)]I've always been me! [:)] Link to comment Share on other sites More sharing options...
Deimos Posted February 26, 2007 Share Posted February 26, 2007 I see the airlines have not started their legal proceedings about the tax so maybe things will change and maybe in answer to the original question "No they cannot" (subject to highly expensive and long court proceedings and in part anyway).http://news.bbc.co.uk/1/hi/business/6397067.stmIan Link to comment Share on other sites More sharing options...
P Posted March 1, 2007 Share Posted March 1, 2007 Ah, within the T&Cs that wonderful word that lawyers like so much - 'significant'. That, along with 'reasonable' etc lay open the means of protracted legal arguement and fees.But, yes, the small claims court is always a cheap option - just hope that the judge does not have shares in FlybePaul Link to comment Share on other sites More sharing options...
Georgina Posted March 1, 2007 Author Share Posted March 1, 2007 How true P, but with the small claims court, it would not be worth Flybe turning up, so should win by default.Georgina Link to comment Share on other sites More sharing options...
Cjlaws Posted March 1, 2007 Share Posted March 1, 2007 [quote user="P"]Ah, within the T&Cs that wonderful word that lawyers like so much - 'significant'. That, along with 'reasonable' etc lay open the means of protracted legal arguement and fees.But, yes, the small claims court is always a cheap option - just hope that the judge does not have shares in FlybePaul[/quote]Why can't you read the whole sentence? - If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.The company agrees that it has made a significant change and has offered a refund. So where's the basis of a claim? Link to comment Share on other sites More sharing options...
Georgina Posted March 1, 2007 Author Share Posted March 1, 2007 Why can't you read the posts?Georgina Link to comment Share on other sites More sharing options...
Sunday Driver Posted March 1, 2007 Share Posted March 1, 2007 I read the posts and I came to the same conclusion as Cjlaws.The terms and conditions are the legal basis for the contract that you entered into. They provide for a refund in specific circumstances and in offering you one, the company have abided by those terms.If you're expecting to find a sympathetic judge who has had the same experience, and who'll make a ruling that goes against the law, then you're out of touch with reality.......[8-)] Link to comment Share on other sites More sharing options...
Georgina Posted March 1, 2007 Author Share Posted March 1, 2007 Oh I am bored with this now, nobody has anything useful more to add. Perhaps the sunshine will come out tomorrow and you will get out of bed the right way.Georgina Link to comment Share on other sites More sharing options...
Cjlaws Posted March 1, 2007 Share Posted March 1, 2007 [quote user="Georgina"]Oh I am bored with this now, nobody has anything useful more to add. Perhaps the sunshine will come out tomorrow and you will get out of bed the right way.Georgina[/quote]You mean "I don't want to hear the truth" perhaps. Sunday Driver spends a lot of time researching all sorts of topics so that he can offer wise advice to members of this and other forums. Me, I'm a qualified English Solicitor, although I no longer practice. We and others have given you advice which you seem not to like. None of us has any axe to grind and if you choose to take the matter you complain of to the courts, then that's your affair. Link to comment Share on other sites More sharing options...
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