Allen Posted June 18, 2012 Share Posted June 18, 2012 HiWe have had our electricity supply limited (for some reason after 10 years, the last bill and reminder was sent to the French house instead of here in England). We have now registered on line and paid the bill but does anyone know how long it takes for the supply to be fully restored please or whether we need to do anything else?regards Allen Kaye Link to comment Share on other sites More sharing options...
idun Posted June 18, 2012 Share Posted June 18, 2012 http://appelerdeletranger.com/appeler-edf-de-l-etranger Call and ask. There are some numbers to call on that link. I would suggest that you look at this and see which if the indicatifs you would need to use. Well that is how I would suppose it worked. I would have used the one with the 4 in it as I used to live in the Rhone Alpes.Indicatifs téléphoniques régionaux et particuliers[modifier] Note : le préfixe 0 concerne l'opérateur téléphonique par défaut.Le territoire français (hormis les dépendances de l’Océan Pacifique qui disposent d’une numérotation spécifique) est partagé en 5 grandes zones regroupant une à plusieurs régions. Cette répartition géographique est définie par l'ARCEP[3].Numéros géographiques[modifier]01 : Région Île de France 02 : Région nord-ouest & dépendances de l'Océan Indien 03 : Région nord-est 04 : Région sud-est 05 : Région sud-ouest & dépendances de l'Océan AtlantiqueNuméros non géographiques[modifier]06 : Mobiles 07 : Mobiles[4] et appareils communicants (M2M)[5] depuis mi-2010 08 : Numéros à tarification spéciale Link to comment Share on other sites More sharing options...
Clair Posted June 18, 2012 Share Posted June 18, 2012 EDF is not allowed to cut off supply when bills go unpaid, but it is allowed to reduce it to 1kW.In a way, you are lucky NOT to have been cut off, which would have been the case before the current legislation.You will need to contact EDF to ensure full supply is reinstated. A face-to-face conversation is likely to be more productive than a tel. call.Can this wait until your next visit to France? Link to comment Share on other sites More sharing options...
Kitty Posted June 19, 2012 Share Posted June 19, 2012 Welcome to the Forum.From personal experience of dealing with EDF problems, I agree that, if you can wait until your next visit to France, face-to-face contact is much better. Also go to the office as soon as it opens (usually 08h30 but check as times may vary) because you will be given more time than later in the day.If you don't speak French, you will need to take someone with you.Phoning to sort out the problem is possible. I find that an opening line of 'Bonjour Monsieur/Madame, je suis desolee de vous deranger' works a treat.Good luck. Let us know what the outcome is. Link to comment Share on other sites More sharing options...
idun Posted June 19, 2012 Share Posted June 19, 2012 Leave it? I would not leave it. It would be hard to have a couple of lights on and boil a kettle if you are down to 1kw.This isn't your fault. And they should fix it now. Also, depending on when you are next in France, if it is the grandes vacances, it could be hard to get someone out quickly????? couldn't it????? Just after I got back to the UK, I was in my local high street and someone stopped me, canvassing and asked if I'd be interested in taking EDF electricity. I wasn't rude, just firmly said 'I've had them for twenty five years and have no intention of giving them my custom again'. I'm sure that they didn't believe me as I walked away. Over the years we have had problems with the EDF and I don't want them again. I'd rather try other companies. When one has a lack of choice as we had for most of our time in France, the EDF used to change our account sometimes without any reason and it could be hard to get them to sort it out.Our first couple of years were not with the EDF we were with a regie. We had no choice in having them either. Link to comment Share on other sites More sharing options...
Allen Posted June 19, 2012 Author Share Posted June 19, 2012 Hi AllThanks for your responses and advice. We rang the English speaking helpline as advised this morning got thropugh within a minute or so and explained the situation. They were very helpful and arranged to change the supply back to normal today - in the end it took them 3 hours to get someone out there so we were very pleased. It does not explain why we did not get the latest set of bills or chase up letters but we can follow this up later. We would advise people on EDF to register on-line with them - quite straightforward really and this allows us to check the latest situation and see the last bill and history anytime we want - also you can pay immediately on-line by credit card which worked well.So - credit to EDF in fixing problem and we won't comment about the communication problems that started it all until we are sure what caused them.regards to allAllen Kaye Link to comment Share on other sites More sharing options...
idun Posted June 19, 2012 Share Posted June 19, 2012 I am so glad that you are sorted. I doubt you will ever know what has happened, these things usually go down to life's mysterys. Link to comment Share on other sites More sharing options...
chickledupickle Posted July 19, 2012 Share Posted July 19, 2012 Hi Allen,Could you pass on the number you called for the English speaking helpline? I've seen several quoted and many people saying they don't get through to numbers. As you were successful, it would be great to get the number.Off to see the house we've just bought in a couple of weeks and want to be prepared for any problems!Thanks!Alex Link to comment Share on other sites More sharing options...
NormanH Posted July 19, 2012 Share Posted July 19, 2012 I am sure it would be better face to face, but this is no longer possible in my town of 70,000 as there is no longer an office to visit... Link to comment Share on other sites More sharing options...
mellybelly Posted July 20, 2012 Share Posted July 20, 2012 Hi chickledupickle,This is the latest number that I got through to the english speaking helpline on just yesterday.05 56 17 40 70Best wishes Mel. Link to comment Share on other sites More sharing options...
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