seashells Posted March 15, 2009 Share Posted March 15, 2009 Could someone please enlighten me to how I can cancel our telephone service with France Telecom? We no longer need the phone in our house in France as we have decided to just use mobiles which work perfectly well in our part of the Lot! As we only spend 12 weeks a year in France I feel as the credit crunch is biting we should cancel our line & return our phone if only I knew how!! Thanks for any help!Seashells Link to comment Share on other sites More sharing options...
Clair Posted March 15, 2009 Share Posted March 15, 2009 Go to your nearest FT/Orange shop or call 3000 from you FT landline. Link to comment Share on other sites More sharing options...
Frederick Posted March 15, 2009 Share Posted March 15, 2009 I went to the FT/Orange shop when I stopped mine ...they printed out the standard contract termination letter they need you to sign ...then you have to take it to the post office and send it off recorded delivery to those who sit and read such letters .....They cant turn it off in the shop for you it seems . Link to comment Share on other sites More sharing options...
seashells Posted March 16, 2009 Author Share Posted March 16, 2009 Hi ClairIf I ring 3000 will I get an english speaking person? We don't speak very good french unfortunatley on the phone! Our FT/Orange shop in Souillac doesn't speak english either.Seashells Link to comment Share on other sites More sharing options...
Clair Posted March 16, 2009 Share Posted March 16, 2009 [quote user="seashells"]If I ring 3000 will I get an english speaking person?[/quote]Very unlikely.How about asking a friendly neighbour? There's bound to be an English speaking French person in Souillac! Link to comment Share on other sites More sharing options...
seashells Posted March 18, 2009 Author Share Posted March 18, 2009 Haven't found one yet! Link to comment Share on other sites More sharing options...
tenniswitch Posted March 18, 2009 Share Posted March 18, 2009 Have you tried ringing the English-speaking number? I've never tried to use that for cancelling telephone service, but they were almost too efficient at cancelling my internet service. At least, they might be able to send you the cancellation form. Link to comment Share on other sites More sharing options...
Bilbo Posted March 24, 2009 Share Posted March 24, 2009 [quote user="seashells"]Could someone please enlighten me to how I can cancel our telephone service with France Telecom? We no longer need the phone in our house in France as we have decided to just use mobiles which work perfectly well in our part of the Lot! As we only spend 12 weeks a year in France I feel as the credit crunch is biting we should cancel our line & return our phone if only I knew how!! Thanks for any help!Seashells[/quote]I have just finished speaking to a very helpful english speaking chap on 0800 364 775. He has arranged to cancel the line on the date I specified. He also explained exactly what I need to do to cancel the internet service. Link to comment Share on other sites More sharing options...
clarksinfrance Posted March 25, 2009 Share Posted March 25, 2009 http://download.teleconnect.fr/PDF/Orange_resil.pdf Link to comment Share on other sites More sharing options...
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