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tenniswitch

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  1. A (non-French-speaking) friend has asked me to turn off the internet service for her residence secondaire. I've been told that the request must be made to Orange by letter (I have the address). Has anyone done this? Is there some particular terminology I need to know?
  2. Unfortunately for me (after years of using it), the link for suspending my RS service stopped working sometime last fall. Now when I click on the link, I get a popup window that says IE cannot display....
  3. Sorry, posted before getting to the last page.
  4. In my experience (we have the payments preleved), they don't issue a new bill, but they credit back the amount overpaid to your bank account and adjust your monthly payments for the rest of the year (or, in this case, the whole year).
  5. I've installed it on 3 machines, one XP and two Win7 64-bit machines.  Except for having to use the 32-bit IE on the Win 7 machines for the install, we've had no problems with or from FP 10. Are you sure you used the 32-bit IE for the install?
  6. For the record, I've downloaded Chrome (which I don't like, BTW) and the Orange website doesn't work better there either.  In fact, the pages that DO load, load more slowly than on IE8. If I can figure out how to call FT via my Google Voice number, I may do it.  I managed to change the EDF account for the property from our name to the new owners' and to get the prelevement started for them, so I think my French is probably up to suspending our service.  Of course, I'd have to call again to restart before we get back if Orange hasn't gotten the website fixed.
  7. [quote user="Jane and Danny"]strange - works for me on two different pcs with Firefox or IE Have you gone through the steps outlined here? http://assistance.orange.fr/activer-suspendre-depuis-l-etranger-votre-abonnement-ligne-residence-secondaire-4465.php Danny [/quote] Yep.  And I've been turning our service on and off w/o problems for years.  I had no trouble turning it on from here in August.  I've now tried on 3 computers (2 w/IE and 1 w/Firefox) with no success.  It's not a huge expense, but it is annoying.
  8. [quote user="Jane and Danny"]on this page, http://assistance.orange.fr/gestion-de-ligne-4264.php two thirds down the page there is 'votre compte fixe'. Click on 'nous contacter par mail' and you should get a box in the next window to send you message. Danny [/quote] That popup won't display for me either.  Tried connecting yesterday on son's computer using Firefox; no joy there either, so it isn't simply an IE thing.  (And he uses a different ISP.) Thanks, all, for trying to help.
  9. [quote user="Department71"]I had the same problem earlier in the year, used the system for ages, then at the end of July it wouldn't turn off via the website. We returned in September and whilst there opened the 3000 account from our line, when we left phoned them and got the line suspended. Checked our account today and it is in fact suspended as requested.  Tenniswitch I know this is no use to you at the moment but maybe its something to look into on your return. Another post mentioned they E-mailed FT and got it suspended that way. Good luck Steve [/quote] Thanks. At the moment I can't seem to find any link to email them. There's nothing in the "contactez nous" section that I can see.
  10. [quote user="Salty Sam"][quote user="tenniswitch"]After 8 years of turning our phone on and off via the FT website with no problems, I am suddenly unable to do so. When I click the "demander la suspension de la ligne" link, I get an "IE can't display the webpage" message in the window that opens. Anyone else having this problem?[/quote] You now need to go to: [url]http://www.orange.fr/portail[/url]. If you don't have an account, you'll need to create one in 'Espace Client', otherwise click on 'Identifiez-Vous' and follow the instructions for logging in. You should then be taken through to your 'Espace Client' page, where you'll find your services listed including "Mon compte internet", and "Mon compte fixe: 02xxxxxxx2". This box will show whether your line is suspended or active. Clicking this link will provide you with the means to activate or deactivate your phone. Any problems, please don't hesitate to PM me. [/quote] Have done all that (multiple times). Unfortunately, the link has stopped working for me. It pops a window up, but I get the IE (8) can't display message. Maddening, as I've been doing this flawlessly for years.
  11. IE 8. All updated and patched. I know it was working in August because I turned my phone on then.
  12. After 8 years of turning our phone on and off via the FT website with no problems, I am suddenly unable to do so. When I click the "demander la suspension de la ligne" link, I get an "IE can't display the webpage" message in the window that opens. Anyone else having this problem?
  13. Yes, a US bank can issue a cashier's check in euros.  Or it can do a wire transfer in euros.  Contact your bank to make sure that they have someone who knows how to do this (if it's a branch of a large bank, they may have to contact someone elsewhere).  You might also check with the notaire and see which he prefers. Our US bank charges $50 for wire transfers and $25 for cashier's checks.  Your bank fees may be different.  There is also the matter of the currency exchange rate; if you're a good customer, they should be willing to give you their "best" rate.
  14. [quote user="Ceejay"]Aidie If you go to the CA Website and click on "Become a client" in English on left hand side and then click on "Glossary" you will find a complete list of French bank terms in English. [/quote] Could you give a link? Thanks.
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