DerekJ Posted August 27, 2013 Share Posted August 27, 2013 Just tried calling a French 09 tele number (Groupama) from our UK landline but the recorded message we got seems to be saying we can't be connected... any idea what the problem is, or workaround?Thanks Link to comment Share on other sites More sharing options...
mint Posted August 27, 2013 Share Posted August 27, 2013 Apologies in advance if you have tried this already....Did you dial 0033 9 .......? Link to comment Share on other sites More sharing options...
DerekJ Posted August 27, 2013 Author Share Posted August 27, 2013 Thanks... but yes, we did that. Link to comment Share on other sites More sharing options...
mint Posted August 27, 2013 Share Posted August 27, 2013 Well then, they must want you to dial a prime-rate number with lots of buttons to push and several extensions![:@]The greedy swine...... Link to comment Share on other sites More sharing options...
DerekJ Posted August 27, 2013 Author Share Posted August 27, 2013 Unfortunately we can't find ANY other number for them and there was no option for pressing buttons or details of another number to call.As far as I can understand, 09 prefix numbers are VOIP numbers but does that mean they can't be called by an ordinary landline, have they just blocked non-France originated calls? Link to comment Share on other sites More sharing options...
EuroTrash Posted August 27, 2013 Share Posted August 27, 2013 I've had this problem too, 00 33 9 doesn't seem to be recognised when dialling from abroad, maybe because they aren't France Telecom numbers? Have you tried calling via Skype or some other VOIP service? Link to comment Share on other sites More sharing options...
DerekJ Posted August 27, 2013 Author Share Posted August 27, 2013 [quote user="EuroTrash"]Have you tried calling via Skype or some other VOIP service?[/quote]Thanks for the feeedback.Might have to try the VOIP/Skype route and see if it works, but don't currently use it. Link to comment Share on other sites More sharing options...
nomoss Posted August 28, 2013 Share Posted August 28, 2013 If you go to their website and under "CONTACTS" click on "Je contacte un conseiller", you can put in your French postcode and get an 08 number, which I think you can call from UK with no problem.We have two of our cars insured with Groupama, the Assistance number provided to use from overseas is 33 1 45 16 66 66.They may be able to give you the appropriate number for your inquiry. Link to comment Share on other sites More sharing options...
Araucaria Posted August 28, 2013 Share Posted August 28, 2013 We only have an 09 ... number in France, and members of our family in the UK regularly call us on it, usually several times a day.So I can't think that there's a block on calling 09 numbers from the UK generally, in view of our own experience.We gave up on the landline because it always seemed to be faulty: callers could hear us clearly, but not vice versa. We then found that there are two benefits of having nothing connected to the regular phone line: you don't need an ADSL filter, and you get fewer telesales people calling you. Link to comment Share on other sites More sharing options...
DerekJ Posted August 28, 2013 Author Share Posted August 28, 2013 [quote user="Araucaria"]We only have an 09 ... number in France, and members of our family in the UK regularly call us on it, usually several times a day.So I can't think that there's a block on calling 09 numbers from the UK generally, in view of our own experience.[/quote]Are they calling from a UK landline or from VOIP/Skype? Link to comment Share on other sites More sharing options...
Araucaria Posted August 28, 2013 Share Posted August 28, 2013 [quote user="DerekJ"][quote user="Araucaria"]We only have an 09 ... number in France, and members of our family in the UK regularly call us on it, usually several times a day.So I can't think that there's a block on calling 09 numbers from the UK generally, in view of our own experience.[/quote]Are they calling from a UK landline or from VOIP/Skype?[/quote]Most often from a UK landline, but I believe we have also had calls from UK VOIP lines occasionally. Skype calls generally come to us as Skype at this end too (because we like to see who's calling). Link to comment Share on other sites More sharing options...
DerekJ Posted August 28, 2013 Author Share Posted August 28, 2013 Thanks for that. If your 09 number can take calls from UK landlines I've no idea why the Groupama 09 number rejects them. They don't even give an alternative number to call or button to press.We got hold of an 08 number which seems to be a head office type number but were met with the usual recorded message which we couldn't understand at all.Thanks anyway. Link to comment Share on other sites More sharing options...
Chancer Posted August 28, 2013 Share Posted August 28, 2013 Mine is an 09 number (Freebox) but they also ported my old FT number and attached it to the 09 number, I can recieve calls from any country on either number.If you dont know what the recorded message is saying it might be like my line which blocks calls from with-held numbers and gives them a message in French telling them to reinstate their caller ID if they want to get through to me.Its worked like a dream keeping my family at bay for several years now, no more begging phone calls, I tell them that I have no idea what the message is they keep getting, no-one else has a problem and to write down what is said the next time and I will investigate [:D] Link to comment Share on other sites More sharing options...
nomoss Posted August 28, 2013 Share Posted August 28, 2013 [quote user="DerekJ"]Thanks for that. If your 09 number can take calls from UK landlines I've no idea why the Groupama 09 number rejects them. They don't even give an alternative number to call or button to press.We got hold of an 08 number which seems to be a head office type number but were met with the usual recorded message which we couldn't understand at all.Thanks anyway.[/quote] Since you didn't respond to my effort to assist I assume you are unable to communicate in French. But some ackowledgement might have been in order[:(] Link to comment Share on other sites More sharing options...
DerekJ Posted August 29, 2013 Author Share Posted August 29, 2013 [quote user="nomoss"]If you go to their website and under "CONTACTS" click on "Je contacte un conseiller", you can put in your French postcode and get an 08 number, which I think you can call from UK with no problem.We have two of our cars insured with Groupama, the Assistance number provided to use from overseas is 33 1 45 16 66 66.They may be able to give you the appropriate number for your inquiry. [/quote]Well, I've obviously p*ssed you off. Sorry, that wasn't my intent. I referred to finding an 08 number and that was as a result of your suggestion, so a belated thanks for that. The resulting recorded message we received on dialling the number was indistinct, very fast and we couldn't understand it. Our French is far from great but not non-existant.We haven't tried the 33 1 45 16 66 66. as you say this was for car insurance. Our need to speak with them relates to a claim on an artisan's deccenale insurance and it seemed a bit of a long shot that we would get very far using that number.But back to responding to having upset you... I'm usually very good at responding to people trying to help me. In this case I've obviously failed. I apologise if I've struck a nerve... and yes, thanks for trying to help. Link to comment Share on other sites More sharing options...
YCCMB Posted August 29, 2013 Share Posted August 29, 2013 Or...and it may or may not work...go to their website here:[url]http://www.groupama.fr/webcallback-spring-webcallback.html[/url] and use the "Un conseiller me rappelle" facility.If your French is up to writing that you can't reach them from the UK on an 09 number, you may be able to get a callback. Link to comment Share on other sites More sharing options...
DerekJ Posted August 29, 2013 Author Share Posted August 29, 2013 Thanks for that... it could be useful. Our French is OK(ish) from a writing perspective. We have emailed the department who are supposed to be dealing with this but so far just an automated reply saying that the person we need is on holiday and giving an alternative email address - to which we have resent our email... so far a deafening silence.At the moment we are trying another route. Link to comment Share on other sites More sharing options...
nomoss Posted August 31, 2013 Share Posted August 31, 2013 [quote user="DerekJ"][quote user="nomoss"]If you go to their website and under "CONTACTS" click on "Je contacte un conseiller", you can put in your French postcode and get an 08 number, which I think you can call from UK with no problem.We have two of our cars insured with Groupama, the Assistance number provided to use from overseas is 33 1 45 16 66 66.They may be able to give you the appropriate number for your inquiry. [/quote]Well, I've obviously p*ssed you off. Sorry, that wasn't my intent. I referred to finding an 08 number and that was as a result of your suggestion, so a belated thanks for that. The resulting recorded message we received on dialling the number was indistinct, very fast and we couldn't understand it. Our French is far from great but not non-existant.We haven't tried the 33 1 45 16 66 66. as you say this was for car insurance. Our need to speak with them relates to a claim on an artisan's deccenale insurance and it seemed a bit of a long shot that we would get very far using that number.But back to responding to having upset you... I'm usually very good at responding to people trying to help me. In this case I've obviously failed. I apologise if I've struck a nerve... and yes, thanks for trying to help.[/quote] No problem. There is a Groupama office opposite our house. Coincidentally the lady there called me over on Friday.I didn't think to ask about your problem, but I have to see her again on Monday, so could ask for an appropriate number if you like. Link to comment Share on other sites More sharing options...
DerekJ Posted September 1, 2013 Author Share Posted September 1, 2013 Thanks for the offer, that's very kind of you.If you do get a chance to ask her that might be useful.The number we can't get through to is:09 69 32 03 19It's the office in Groupama d'Oc in Aurillac.We are now trying a different route to resolving our problem but being able to speak with them would potentially be useful.Thanks again. Link to comment Share on other sites More sharing options...
CBC65 Posted September 1, 2013 Share Posted September 1, 2013 I searched (Bing) for Groupama d'Oc in Aurillac ang got the following phone number: 04 71 45 50 60. I don't know if it's the right agency. Good luck, hope you manage to get hold of them soon.If not, http://www.groupama.fr/groupama-dans-ma-region/presentation-mappy.html?codepostal=15000&trigcr=GOC brings up the 4 agencies in Aurillac, all with 04 telephone numbers. Link to comment Share on other sites More sharing options...
suein56 Posted September 1, 2013 Share Posted September 1, 2013 [quote user="DerekJ"]It's the office in Groupama d'Oc in Aurillac.[/quote]I agree with CBC65 if it is the agency below then the tel n° he has given seems to be the one.Agence Groupama Aurillac Address: 11 Avenue Gambetta, 15000 Aurillac Phone:04 71 45 50 60Sue Link to comment Share on other sites More sharing options...
DerekJ Posted September 2, 2013 Author Share Posted September 2, 2013 Thanks for the information CBC65 and Sue.The letter head address of the office I believe we are dealing with isn't actually one of the agencies listed on that weblink.It's actually..Rue du Coq VertBP109115001 AurillacThe department seems to be : ACPS ConstructionThanks for the input though. Link to comment Share on other sites More sharing options...
idun Posted September 2, 2013 Share Posted September 2, 2013 I called an 09 number this morning from my UK landline and had no problem at all. I have to call back this afternoon. Link to comment Share on other sites More sharing options...
nomoss Posted September 2, 2013 Share Posted September 2, 2013 The lady in Groupama just gave me 04 71 45 22 22 for AurillacGood luck! Link to comment Share on other sites More sharing options...
DerekJ Posted September 3, 2013 Author Share Posted September 3, 2013 Thanks for that... I've got a few potential options now. Link to comment Share on other sites More sharing options...
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