MrsD Posted February 18, 2015 Share Posted February 18, 2015 We are trying to take out a mobile phone contract with Orange in addition to the landline and Internet. It is proving to be an arduous and stressful task, the English shpeaking helpline varies from being helpful to difficult. I know I need to improve my french speaking but I'm at a loss how to move this on. We have provided no end of evidence that has been requested but the constant reply seems to be 'wait another day' and 'don't phone again for 2 days' ....none of this is helpful.Does anyone have any suggestions or advice in best way to deal with orange? Link to comment Share on other sites More sharing options...
NormanH Posted February 18, 2015 Share Posted February 18, 2015 Don't.Find an alternative and save your sanity. Link to comment Share on other sites More sharing options...
MrsD Posted February 18, 2015 Author Share Posted February 18, 2015 Haha Thankyou for making me chuckle. I wish I hadn't started the process that's for sure Link to comment Share on other sites More sharing options...
Quillan Posted February 18, 2015 Share Posted February 18, 2015 I don't think there are any others that offer English speaking help which is, I think, what the OP is after.I had a similar problem changing from one type of account to another when there was an offer on. In the end I went through their website and ordered it all online and the the kit turned up within days. You can do this via one of these real time translators like Google which gives you enough to work your way through the online form. Alternatively you could try going to an Orange shop. Sometimes you strike lucky and find somebody who speaks a little English. Link to comment Share on other sites More sharing options...
MrsD Posted February 18, 2015 Author Share Posted February 18, 2015 Ah thankyou, I hadn't thought of doing it online. Makes sense and a lot less stressful I think. Thankyou Link to comment Share on other sites More sharing options...
mint Posted February 18, 2015 Share Posted February 18, 2015 [quote user="NormanH"]Don't.Find an alternative and save your sanity.[/quote]Best piece of advice ever, Norman[:D] Link to comment Share on other sites More sharing options...
AnOther Posted February 18, 2015 Share Posted February 18, 2015 To which one might add - do you really need a contract at all ? Link to comment Share on other sites More sharing options...
crabtree Posted February 18, 2015 Share Posted February 18, 2015 If you are already with Orange go to their cheaper web only sister, www.sosh.fr, and you can sign up online, and you will get a mobile line thrown in, and it will be cheaper than Orange.You will need to select the mobile + Livebox offer. Link to comment Share on other sites More sharing options...
MrsD Posted February 18, 2015 Author Share Posted February 18, 2015 Interesting. Presume there's penalties for closing Orange account? Link to comment Share on other sites More sharing options...
Quillan Posted February 18, 2015 Share Posted February 18, 2015 Shouldn't be if you have been with Orange for 12 months or more. There is, if you read the small print (and it is very small), a 50 Euro exit fee from Sosh even though it is not contract type account and you can leave whenever you want. There is no English speaking helpdesk either. Link to comment Share on other sites More sharing options...
crabtree Posted February 19, 2015 Share Posted February 19, 2015 [quote user="MrsD"]Interesting. Presume there's penalties for closing Orange account?[/quote]I believe that if you move to SOSH from Orange there will be no fees (as they are basically the same company). Link to comment Share on other sites More sharing options...
crabtree Posted February 19, 2015 Share Posted February 19, 2015 [quote user="Quillan"]Shouldn't be if you have been with Orange for 12 months or more. There is, if you read the small print (and it is very small), a 50 Euro exit fee from Sosh even though it is not contract type account and you can leave whenever you want. There is no English speaking helpdesk either.[/quote]If you want to leave SOSH and go (or return) to Orange there is no charge.If you want to go to other ISPs, nearly all of them offer to pay the 'get out' fees of your current ISP when you join them.You are right about the English speaking help desk, however you can use a translator when using SOSH's 'chat' so not a problem.That said I recently 'chatted' with SOSH, and was asked if I preferred to use English (so sometimes the French will be helpful!). Link to comment Share on other sites More sharing options...
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