Rose Posted September 21, 2009 Share Posted September 21, 2009 Hello - not sure if you remember the thread about gites a while back where I posted some photos of a gite we stayed in?http://www.completefrance.com/cs/forums/4/1781951/ShowPost.aspx#1781951Having written and complained to the travel company about their mis-information about the property and with still with no response...I decided that I would put my photo's on trip advisor. I was/am really concerned that others will part with a great deal of money and find themselves in the same situation as ourselves and wanted to do something.I have today had a very unpleasant email from the owner of the property, sent via trip advisor, making some unpleasant accusations about us and damage we left at the property and basically saying what a horrible family we are and that we should be ashamed of our lies. My review was very minimal as I let the photos do the talking and we certainly left no damage at all... infact the gite was cleaner when we left than when we arrived.What should we do... ignore it? Link to comment Share on other sites More sharing options...
Pickles Posted September 21, 2009 Share Posted September 21, 2009 If, as it would seem, the owner has no interest in improving, why bother engaging with them any further? I would just ignore them.RegardsPickles Link to comment Share on other sites More sharing options...
Rose Posted September 21, 2009 Author Share Posted September 21, 2009 thanks pickles - I've checked the rental site again today and they have made no changes to the description...they descibe the gite as...Peacefully located in a sleepy and pretty village, this delightful detached holiday villa has been tastefully furnished and is well-equipped and they show a photo of a wonderful detached Mas... the photo is of the hotel and not the gite... and gite is attached to a house which does not belong to the gite or the hotel. They also how photos of a wonderfully furnished property which, whilst is the same gite, it looks nothing like the property that we arrived at.I just feel that given the very high rental costs, other holiday-makers will arrive expecting a wonderful property and be as dissappointed as we were. The booking company just ignore my emails... and now the owner has decided to make the situation worse by sending us such a nasty email... but I think you're right, we should just ignore it and see if she stops. [:(] Link to comment Share on other sites More sharing options...
Russethouse Posted September 21, 2009 Share Posted September 21, 2009 Post on trip advisor saying you have received a nasty email and the owner obviously has no intention of addressing the issues.....[6] Link to comment Share on other sites More sharing options...
Cat Posted September 21, 2009 Share Posted September 21, 2009 If the owner feels that any of your complaints aren't justified, he has the facility to counter them, or offer an explanation in the TripAdvisor reviews section. The fact that he hasn't done so speaks volumes [Www] Link to comment Share on other sites More sharing options...
Gardengirl Posted September 21, 2009 Share Posted September 21, 2009 I was just trying to PM you, but no button there! I'll try in a day or two.However, as they haven't gone through the usual TA channels to complain, you might do best to ignore them.I do find it disconcerting when my buttons disappear!Jo Link to comment Share on other sites More sharing options...
Clair Posted September 21, 2009 Share Posted September 21, 2009 [quote user="gardengirl "]I was just trying to PM you, but no button there!I do find it disconcerting when my buttons disappear!Jo[/quote]Not quite sure what this means, but this may help: http://www.completefrance.com/cs/forums/1758955/ShowPost.aspxTo send Rose a PM, you need to click in the PM button on one of HER posts. Link to comment Share on other sites More sharing options...
mayday Posted September 22, 2009 Share Posted September 22, 2009 hihow do you get to read your review on TA? I'm registered but can't seem to find where to read reviews. Link to comment Share on other sites More sharing options...
Cat Posted September 22, 2009 Share Posted September 22, 2009 The easiest way is probably to type "Trip Advisor hotel de whatever Paris review" into Google (changing the hotel/CDH name and location to your own). Link to comment Share on other sites More sharing options...
mayday Posted September 22, 2009 Share Posted September 22, 2009 I did as Cat suggested and got a link to these posts on this site but not to TA. i'm interested in looking at reviews for recommendations so don't have the names of particular properties Link to comment Share on other sites More sharing options...
Cat Posted September 22, 2009 Share Posted September 22, 2009 Open Trip Advisor, click on the Hotels tab (top LHS), type in the name of the town you want to visit, tick the "leave dates blank" box, click on find hotels.For each hotel there will be a link that reads "View all reviews". Click it [:)] Link to comment Share on other sites More sharing options...
Nimportequoi Posted September 22, 2009 Share Posted September 22, 2009 [quote user="Rose"]thanks pickles - I've checked the rental site again today and they have made no changes to the description...they descibe the gite as...Peacefully located in a sleepy and pretty village, this delightful detached holiday villa has been tastefully furnished and is well-equipped and they show a photo of a wonderful detached Mas... the photo is of the hotel and not the gite... and gite is attached to a house which does not belong to the gite or the hotel. They also how photos of a wonderfully furnished property which, whilst is the same gite, it looks nothing like the property that we arrived at.I just feel that given the very high rental costs, other holiday-makers will arrive expecting a wonderful property and be as dissappointed as we were. The booking company just ignore my emails... and now the owner has decided to make the situation worse by sending us such a nasty email... but I think you're right, we should just ignore it and see if she stops. [:(][/quote]The owner has the right to respond on Trip Advisor. Just ignore their emails to you. Trip Advisor has it's limitations, but at least it allows the owner the right to respond to criticism it they feel it is unfair - if they can't be bothered to do this it is their problem, not yours. Link to comment Share on other sites More sharing options...
Gardengirl Posted September 25, 2009 Share Posted September 25, 2009 Thanks Clair. The buttons just aren't there sometmes; their normal place under people's messages is just blank. However, they are visiting today, so I'll try sending a message.Jo Link to comment Share on other sites More sharing options...
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