Alice and France Telecom?

[Lilacgrasshopper]

Hi all,

We recently signed up with Alice to get ADSL and their telephone offer for 30 euros per month. We had to go "degroupage total" for this and I was under the impression that we would no longer receive a facture for the line rental etc from FT. We have received the facture this morning, which indeed has the line rental on it. Plus we had previously signed up for an offer from FT, which included 1 hour's international calls per week (or was it month?) This is also still being charged for.

Did I get it all wrong? Are we still supposed to pay FT as well as Alice? We have had a bill from Alice with International calls on it, but I guess the same phone calls are on the FT bill as well?

Aargh! Help! Totally confused now!

Thanks

LG

[Teamedup]

Yes, AFAIK just the calls are taken on by Alice and not the line rental.

[Ron Avery]

You still have to have a basic FT phone line whichever phone company/ISP you use. It is 25.36€  TTC every two months.  Make sure that you cancel any offers you had from FT like France hours etc as they will not do it for you.

[BJSLIV]

If you in "degroupage totale" the rental from FT and all the supplementary services should have ceased. I thought the new operator was supposed to notify them , but you could check with FT. Don't Alice have a free helpline service?.

 

[Benjamin]

Ron

We are paying FT 27.99 TTC every two months. Why the difference I wonder?

 

Benjamin