tuppence Posted June 21, 2009 Share Posted June 21, 2009 Anyone having trouble sending e-mails using Teleconnect?? Just tried to send 2 out and am getting an error message, even sending one to myself doesn't work. Is it them (again)[6] or is it me???tuppence Link to comment Share on other sites More sharing options...
connolls Posted June 21, 2009 Share Posted June 21, 2009 Hi tuppence, sent loads of e-mails over the last few days and two just now (11am sunday) not having any problems, hope you can get it sorted. Mel. Link to comment Share on other sites More sharing options...
tuppence Posted June 21, 2009 Author Share Posted June 21, 2009 Panic over!!!!!!! Switched pc off and rebooted and voila! all e-mails now being sent OK. Why does this happen? It is so annoying but no doubt some techie will enlighten me at some stage[:)] as to why.tuppence Link to comment Share on other sites More sharing options...
Jay Posted June 21, 2009 Share Posted June 21, 2009 Teleconnect don't provide email so it could hardly be their problem? Link to comment Share on other sites More sharing options...
tuppence Posted June 21, 2009 Author Share Posted June 21, 2009 Jay, maybe not but it is their outgoing e-mail SMTP that caused us all problems a few weeks agp.tuppence Link to comment Share on other sites More sharing options...
Nell Posted June 21, 2009 Share Posted June 21, 2009 My Teleconnect connection seems to be a bit flaky over this weekend.... I think internet connections are going down for a few minutes at a time, so maybe just as you were sending your email, connection was interrupted for a second.. Things are obviously not resolved yet !! Link to comment Share on other sites More sharing options...
tuppence Posted June 21, 2009 Author Share Posted June 21, 2009 Nell,Do you think they ever will be? Although of late they have been much better. I did consider jumping ship to Orange (my only other option) but have held back for now as it may be a case of "better the devil you know" syndrome. My phone calls have been OK with TC for a while so presumably they have conquered the original problems. But like other providers, they may still have the odd glitch periodically.tuppence Link to comment Share on other sites More sharing options...
AnOther Posted June 21, 2009 Share Posted June 21, 2009 Whilst Teleconnect do not provide an email servive they do howeveroperate a SMTP server to allow mail to be sent from email clients suchas Outlook and Outlook Express and it's quite possible that this wasdown for maintenance or other reasons. The recent slew of problems werenothing to do with this at all.I am still experiencing the need for router reboots but then I havealways had to do it once or twice a week so have learned to live withit. Link to comment Share on other sites More sharing options...
Salty Sam Posted June 21, 2009 Share Posted June 21, 2009 A friend of mine has given up with Teleconnect and gone with Orange. Touch wood, he's so far had no problem which is a good thing thing as I recommended he give Orange a try!Like him, I can't see the point in paying for a service which you don't receive. OK, a blip now and again is acceptable but having to reboot routers on a regular basis, I certainly don't call part of an acceptable paid for service.But there again each to their own! Link to comment Share on other sites More sharing options...
AnOther Posted June 21, 2009 Share Posted June 21, 2009 I agree that it's not acceptable but unfortunately my options for changing ISP are limited by an error on FT's part.According to my estimation and based on actual performance, which is arock solid 2mb, my line is something like 3500m however, according toFT's database, which ISP's use to determine what service they are ableto offer and can be personally interrogated via services such asDegrouptest.com, it was 4830m with 49dB attenuation, figures on whichTC were able to offer me a 2mb package.I say 'was' because recently, and for no apparent reason nor borne outin any reduction in performance, it has magically 'extended' itself to4936m and 61dB attenuation as a consequence of which now no ISP willoffer me better than 512kb so unless I can get FT to correct theirerror I'm stuck with what I've got. A router reboot once or twice a week is not such an onerous task and infact I have taken to switching it off most nights and saving €1 ofelecrticity PA ! Link to comment Share on other sites More sharing options...
Un autre Gallois Posted June 21, 2009 Share Posted June 21, 2009 It's not really e - mail probs, but VOIP & internet prbs that I am concerned about. Until about two weeks ago I was very happy with Teleconnect (giving them the benefit of the doubt with their upgrade probs), but suddenly the service goes "t's up", the VOIP line goes down when I am chatting to my aged mum in the UK; the internet connection can only be re - established when I switch it off/on. Their techy guys can only suggest I take out the Teleconnect one bill servicewhereby I don't have a bill to pay from FT! I have asked what difference this will make to my service & am awaiting their reply. Internet & VOIP have gone down so many times during the past week, so I have given them an ultimatum - fix it within seven days otherwise I am going to Orange! I am not interested in "English" helpline - I just want a reasonably reliable service. During the past two months or so I really thought I had got away with the upgrade probs fairly lightly! Link to comment Share on other sites More sharing options...
Kitty Posted June 22, 2009 Share Posted June 22, 2009 Note to TeleconnectNumber One Gripe: No weekend cover My line goes down every weekend with no chance of telephoning anyone to ask what is going on. Any company that I move to must have weekend technical cover.Number Two Gripe: Inadequate customer careIt is very difficult to get through to the Technical Helpline but easy to access the Sales Line. So they are taking new customers without sorting out their existing ones. Link to comment Share on other sites More sharing options...
connolls Posted June 22, 2009 Share Posted June 22, 2009 Hi,We had originally been with orange for the first ywo years of being in france and had tons of problems with the web crashing, being thrown off web sites, not being able to open numerous sites. We swapped to teleconnect in may this year and apart from the few intial glitches that everyone was having at that time we have had no problems with the computer connections or the free uk line. Hope it continues like this.....................who can say !!!Mel. Link to comment Share on other sites More sharing options...
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