suein56 Posted September 18, 2016 Share Posted September 18, 2016 Norman it seems you are having a bad time.I found this : http://suivi-des-incidents.orange.fr/infos-incident-local-internet-TV-telephone-fixebut have no idea if it will give you any helpful info.and this seems to say Orange is having terrible problems at present in the south :http://www.universfreebox.com/article/19590/MaJ-Panne-du-reseau-Orange-dans-le-sud-de-la-France-certains-abonnes-Free-Mobile-impactesEdit : cannot make links live on my tabletSue Link to comment Share on other sites More sharing options...
NormanH Posted September 18, 2016 Share Posted September 18, 2016 Thanks Sue...In any case I presume that if the Orange connection is down the others would be too since Orange maintain the lines, except that this is from a Wifi connection to an SFR hotspot near me Link to comment Share on other sites More sharing options...
suein56 Posted September 18, 2016 Share Posted September 18, 2016 This : http://depanner.orange.fr/qualite-reseau-internet-fixe-localshould help. You will need either your landline number or your 'numéro de ligne de support' if you were given a non-geographic telephone number by SFR when you joined them and decided to keep it when you moved to Sosh. We decided to keep our SFR number so the nls is needed by Sosh to identify us. For me this number appears automatically in the box on the Sosh site I have given above.Sue Link to comment Share on other sites More sharing options...
NormanH Posted September 18, 2016 Share Posted September 18, 2016 Yes I did all that on Friday. Now it just says I have already reported it and they will deal with it by 18h on the 19th....For the moment my SFR hotspot is holding up so I suppose they haven't yet canceled my accountThanks for you incredibly patient help[:D] Link to comment Share on other sites More sharing options...
NormanH Posted September 19, 2016 Share Posted September 19, 2016 GRRRRRRR!I now have had this: all lies.Vous avez contacté votre service clients Sosh. Un problème de connexion à internet a été identifié. Un technicien est intervenu à votre domicile. (NO)Il a constaté un défaut sur votre installation privative.La réparation de ce défaut est à votre charge (vous avez refusé le devis proposé ou vous êtes client d'un opérateur tiers). NOVotre dossier est désormais clos. !!!!!!So here I am with no Internet and they allege that it is my fault and I have refused a non-exsistant devi from a technician ho never came... Link to comment Share on other sites More sharing options...
suein56 Posted September 19, 2016 Share Posted September 19, 2016 Good grief Norman what on earth can be going on ?For once I am speechless.Sue Link to comment Share on other sites More sharing options...
NormanH Posted September 19, 2016 Share Posted September 19, 2016 After a certain amount of heated exchanges the promised technician turned up. As usual with Orange the chap on the ground was good and helpful and sorted out 3 different faults.He was also very critical of the Livebox itself saying he has to change them all the time.Anyway I am back on-line with a better performance so perhaps it was worth the bother...[URL=http://www.speedtest.net/my-result/5644272146][IMG]http://www.speedtest.net/result/5644272146.png[/IMG][/URL] Link to comment Share on other sites More sharing options...
suein56 Posted September 19, 2016 Share Posted September 19, 2016 Perseverance pays off; well done Norman.What a relief !Sue Link to comment Share on other sites More sharing options...
NormanH Posted September 21, 2016 Share Posted September 21, 2016 I suspect mint may be wallowing in a soshy morass...[:(] Link to comment Share on other sites More sharing options...
mint Posted September 23, 2016 Author Share Posted September 23, 2016 I can confirm your suspicion, Norman, I WAS indeed in it up to my neck but have resolved ALMOST everything this evening.So, what's missing? My wifi no longer works so in order to send you this post, I am having to sit right next to the livebox and the telephone and the table lamp and perch on a tabouret (best not used the English word or someone will say something rude and my mental state is a bit fragile at the moment). Link to comment Share on other sites More sharing options...
NormanH Posted September 23, 2016 Share Posted September 23, 2016 The Wifi code is on the label on your Livebox...normally you just have to enter it on the computer when it asks...Or use the ethernet cable (the black one in the pack) into the computer.. Link to comment Share on other sites More sharing options...
mint Posted September 23, 2016 Author Share Posted September 23, 2016 Thank you, Norman, indeed I know about the security key but it never asked me for it and, when I try to connect via the "aeroplane" symbol, I do not have the choice of my livebox which is livebox 3 FR.I have the ethernet cable on at the moment and it is MOST inconvenient as the box is in our TV room and I usually use my computer in the bedroom via wifi.Any advice, please, please, please, as to how I get it to ask me for the security key, that is, what pages I have to access and how I go about it? Link to comment Share on other sites More sharing options...
NormanH Posted September 23, 2016 Share Posted September 23, 2016 You are probably using Windows so I can't help much on the computer itself, apart from saying that for me switching off and on sometimes makes things move...Is the green Fan-shaped light on the front of the Live box lit up?There is sometimes a Wifi key on the keyboard you need to switch on...https://assistance.orange.fr/ordinateurs-peripheriques/installer-et-utiliser/la-connexion-de-votre-ordinateur/wifi/sans-accessoire-supplementaire/windows-7-se-connecter-en-wifi-a-la-livebox_21382-21856 Link to comment Share on other sites More sharing options...
suein56 Posted September 23, 2016 Share Posted September 23, 2016 [quote user="mint"]Any advice, please, please, please, as to how I get it to ask me for the security key, that is, what pages I have to access and how I go about it? [/quote]Mint I have left you 2 messages on the number you gave me, but to no obvious avail.Please ring me on the n° I gave you and I will ring you back to help you out.Sue Link to comment Share on other sites More sharing options...
mint Posted September 23, 2016 Author Share Posted September 23, 2016 OK, all sorted and I am posting this just so that Norman knows I am back exactly where I wanted to be.I rang Sue and she talked me through everything and now I am back in my bedroom, happy as Larry, and all life will now resume as before[:D][:D][:D] Link to comment Share on other sites More sharing options...
suein56 Posted September 23, 2016 Share Posted September 23, 2016 deletedSue Link to comment Share on other sites More sharing options...
suein56 Posted September 23, 2016 Share Posted September 23, 2016 [quote user="mint"]OK, all sorted and I am posting this just so that Norman knows I am back exactly where I wanted to be.I rang Sue and she talked me through everything and now I am back in my bedroom, happy as Larry, and all life will now resume as before[:D][:D][:D][/quote]Brilliant news; welcome back.Sue Link to comment Share on other sites More sharing options...
NormanH Posted September 23, 2016 Share Posted September 23, 2016 Great...hope it will be worth the struggle.. Link to comment Share on other sites More sharing options...
mint Posted September 25, 2016 Author Share Posted September 25, 2016 Third day and all remains well[:)]So, it's time to sign off from SFR. Norman, I hope you can help me with this as you have recently done this yourself.I have my password, can get into my espace client fine but I can't find a page where it says I can cancel my contract and ask for my return labels.So, did you ring customer service?I was hoping not to have to phone but, if it's the only way.............sigh, so be it! Link to comment Share on other sites More sharing options...
suein56 Posted September 25, 2016 Share Posted September 25, 2016 Mint you can fill this in online and SFR will ring you back : http://www.sfr.fr/resiliation.htmlYou, or rather Sosh, have already cancelled your contract with SFR so all you are doing, when they ring you, is confirming the cancellation and, no, you don't want to be tempted to change your mind with a better offer from SFR and can you please have a free returns label so you can post back their Neufbox to them.If you are ready to spell out your email address then SFR will send you a printable label by email. Otherwise they will send you a label through the post. Either way you have a couple of weeks to return the box and contents - cables, adaptateurs etc to them.You will receive a final bill some time after, including a 45€ leaving charge, which you must pay.Then you can apply to Sosh to have the 45€ refunded.Sue Link to comment Share on other sites More sharing options...
mint Posted September 25, 2016 Author Share Posted September 25, 2016 Yippeee, filled in the form you have provided!For motif, I said there are more interesting current offers[:)]Thank you again for all your kind and generous help. Link to comment Share on other sites More sharing options...
mint Posted September 30, 2016 Author Share Posted September 30, 2016 Latest plea for advice, svp.Sue, I sent your form multiple times as I have had no response of any kind. So, plucked up courage and gathered up every bit of sense of injustice I have [6] and RANG.Usual hanging about, tapping of different buttons, spoke to someone who asked me all the questions already on the form you provided. He then said there was a résiliation team who would deal with this, so more hanging about on the phone.Eventually, spoke to a man who asked me all the same questions as the man before and told me I had to write a letter par avis recommandé (I remember Norman doing this and you saying that it is no longer necessary) to an address in Arras.I asked him whether he couldn't just let me have all the info by email and he emphatically said NO, you have to write a letter, requesting the résiliation.I suppose there is no way of making a raccourci and just sending the equipment back to them (to an address that I hope you would know)?I guess not but it just grieves me that I have to continue paying for the line until they take whatever time they think they can keep me hanging on for before they eventually accept that their service is no longer needed Link to comment Share on other sites More sharing options...
suein56 Posted September 30, 2016 Share Posted September 30, 2016 Can you give me a call mint.I have rung your mobile and left you a message.Sue Link to comment Share on other sites More sharing options...
NormanH Posted September 30, 2016 Share Posted September 30, 2016 As Sue recommended I have 'fait opposition' at the bank so SFR can't take any more payments.There may well be hassle from them, but I am fore-armed and they will have to ask rather than take [:P] Link to comment Share on other sites More sharing options...
mint Posted September 30, 2016 Author Share Posted September 30, 2016 [quote user="suein56"]Can you give me a call mint.I have rung your mobile and left you a message.Sue[/quote]Hi Sue, we have spoken, I have done exactly as you have advised and I have received my labels by email.Just to be on the safe side [geek], I will photograph all the equipment I am sending back before packing everything up. This is in case of any argument............Norman, they can't just take my money, I do NOT pay by prélèvement so they will have to ask nicely. Link to comment Share on other sites More sharing options...
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