Lori Posted June 24, 2005 Share Posted June 24, 2005 Why is it on the first day of the big Summer sale at La Redoute, the website just simply doesn't work. First I tried to place my order at 8:15 a.m. this morning. Screen says the site will be operating today at 9 a.m. Okay, I go about my business getting kids to school. Go back at 9:20 a.m. see the opening page noting the sale ... okay, go to put my order in and a server error page comes up. I can't sign-on, order, or even LOOK at the items on sale.Go away figuring I will try later. Come back at 9:50 a.m. to see a page that states the sorry, website not available at this moment, please try again later (in French of course, but I type faster using English). So, go back around 10:15 a.m. and now the screen is back to the we'll be open at 9 a.m. today. !!!!Why is it these things ALWAYS seem to happen here?? It seems the only thing reliable is to know that not much is reliable. And, I don't really want to spend .34 cents per minute to phone in my order. I did try, but after about 6 minutes on hold, I gave up !!!All this to try to spend some money ! Link to comment Share on other sites More sharing options...
Ex Forum Admin Posted June 24, 2005 Share Posted June 24, 2005 Hi Lori,Only a guess but if this is the first day of the sale the traffic to the site may have been great and the servers couldn't cope. Link to comment Share on other sites More sharing options...
Lori Posted June 24, 2005 Author Share Posted June 24, 2005 Apparently that is EXACTLY what happened. I spent two hours trying to key in my order (26 items). Then, when I finally got it all entered and ready to check-out, they turned off the website stating they were being inundated and couldn't cope. Said to phone in the order !!!Maddening. Similar things apply when using Credit Agricole's website - try emailing them a question using their "contact us" icon. You will never hear from them. Same thing when contacting Cegetel when our Internet server was not working. Called via telephone and was told I would receive a call from a "technicien" within 72 hours. They called 10 days later - had already remedied the problem. Hey, at least they called, that is more than I can say for most.. Link to comment Share on other sites More sharing options...
Alan Posted June 24, 2005 Share Posted June 24, 2005 Wife is now waiting to get back online, she tried just after midnight last night to be told the site would not open unil 9 am. i took the kids to school this morning and she sat for about 40 minutes and got nowhere, we had to go out so she gave up in the end and is waiting to try again tonight Link to comment Share on other sites More sharing options...
Lori Posted June 25, 2005 Author Share Posted June 25, 2005 I finally called in my order. Waited only 3 minutes on the phone, so I guess the .34 per minute wasn't TOO bad. I was getting to upset over the Internet thing. What a joke.C' est la norm... Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now