Kitty Posted January 27, 2011 Share Posted January 27, 2011 Well, I never thought that I would see this day but I can tell you that Teleconnect have improved. I was incensed during the upgrade fiasco but stayed with them partly through an inability to understand much about new technology, partly due to inertia and partly because I looked at other products and wasn't sure who to move to.I have had to contact customer services and technical services a few times recently and the phone is answered promptly. The English speaking staff are polite and helpful. The all important thing - my connection seems to be effective and my phone line works.I would be prepared to recommend them once again to friends. I would be interested to hear if any of their other customers think the same.If Teleconnect read this post (and I understand that they do check the Forums about France), I would ask that they keep up the good service. It would be great if they changed the tune when you hold - it reminds me too much of the bad old days when I was holding for ages and ages. Link to comment Share on other sites More sharing options...
Jay Posted January 27, 2011 Share Posted January 27, 2011 Excellent service made even better by the fact that you now use your FT line for all calls (free and reduced rate) instead if VoIP. Link to comment Share on other sites More sharing options...
NickP Posted January 27, 2011 Share Posted January 27, 2011 I must agree Cathy, since Budget telecom has taken over and as Jay says since the calls are now all through the land line the service is superb. But after all the aggravation with the upgrading we deserve a good service.Still well done to Teleconnect for finally getting it right. Link to comment Share on other sites More sharing options...
Kitty Posted January 27, 2011 Author Share Posted January 27, 2011 I thought that I couldn't be the only one who felt that things had got better. Link to comment Share on other sites More sharing options...
AnOther Posted January 27, 2011 Share Posted January 27, 2011 Easier when you are starting from a low base ! Link to comment Share on other sites More sharing options...
Kitty Posted January 31, 2011 Author Share Posted January 31, 2011 [quote user="AnOther"]Easier when you are starting from a low base ![/quote]Yes, it has been from a low base. Their service was abysmal for a long time. But they really have improved and they seem to have learned lessons. This deserves to be praised. Link to comment Share on other sites More sharing options...
Jay Posted January 31, 2011 Share Posted January 31, 2011 [quote user="Cathy"][quote user="AnOther"]Easier when you are starting from a low base ![/quote].... they really have improved and they seem to have learned lessons. This deserves to be praised .....[/quote]Indeed it does but don't expect the AO person to stop spitting at them, it's a grudge thing. Link to comment Share on other sites More sharing options...
Quillan Posted January 31, 2011 Share Posted January 31, 2011 Your right Cathy and improvement by anyone of anything needs positive stroking. Unfortunately having had a bad experience of them myself a few good comments would not be suffice to get me back as a customer. Having left them I went with Wanadoo then Orange (as it now is) and have found their customer service very good. I think that really at the end of the day it's down to personal choice, what you feel comfortable with and what 'does it' for you. Link to comment Share on other sites More sharing options...
AnOther Posted January 31, 2011 Share Posted January 31, 2011 [quote user="Jay"]Indeed it does but don't expect the AO person to stop spitting at them, it's a grudge thing.[/quote]Damn right it is and even if they now had the best service in the land after what they did to me I would still spit on them [:@] Link to comment Share on other sites More sharing options...
Jay Posted January 31, 2011 Share Posted January 31, 2011 Knew that would wind you up again!! Link to comment Share on other sites More sharing options...
AnOther Posted January 31, 2011 Share Posted January 31, 2011 I need no winding, I'm ever poised to stick the boot in at the mere mention of the Teleconnect (spit) name [:P] Link to comment Share on other sites More sharing options...
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