Rogs Posted February 18, 2004 Share Posted February 18, 2004 LAST EDITED ON 18-Feb-04 AT 11:05 AM (GMT)Come on then all you boffins......ADSL has just arrived in Vic Fezensac (GERS) and I duly signed up with AOL fr. Finally received the modem and even later the Installation disc.Tried to load same in my bedroom but do not think it liked the extension telephone reel (i.e. the little modem icon on desktop bar stayed yellow) Tried dismantling everything and plugging directly into the main incoming phone jack whilst perched on top of fridge.....eureka modem icon has changed to GREEN....thought we're in business now, but no it still will only sign-on using old internal modem.Fance Telecom assures me that the line has been made 'ADSL ready'.Suggesting contacting AOL fr. not usefull; worse than useless and are unobtainable by phone; to speak to an actual human being that is and e-mails are answered by an automated machine.Am tearing hair out and starting to reach for a very large sledge hammer to at least give myself a fleeting moment of satisfaction.HELP PLEASE!!!!!!!! PS One last thing which no doubt means something to those in the know.......when accessing MODEMS via CONTROL PANEL it refuses to acknowledge the existance of the new SPEEDTOUCH modem even though the installation disc assures me all was loaded sucessfully and the little green modem desktop icon is present on Start bar. Link to comment Share on other sites More sharing options...
Laotze Posted February 18, 2004 Share Posted February 18, 2004 Rogs - I am very far from being a boffin so hope someone responds to you before the sledgehammer comes into play. I know that there is something on the setup button on the sign in screen that looks for modems - have you tried that? Failing that I find a nice bottle of red and some soothing music until the boffins come online and answer!!!!!! Link to comment Share on other sites More sharing options...
Mazan Posted February 18, 2004 Share Posted February 18, 2004 This is too complex to diagnose at a distance, especially with AOL, but I will say that assuming you installed the modem in precisely the correct way you first need to look for synchro on the line. The modem usually has an LED to indicate this. If there is no synchro then nothing will work.But why on earth did you go with AOL for this? They are the second most expensive ADSL provider. You could have done so much better. Link to comment Share on other sites More sharing options...
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