Russethouse Posted April 9, 2007 Share Posted April 9, 2007 Last week we changed to a wireless router ( Belkin ASDL Modem with Wireless G Router). Ever since then Outlook Express is intermitent, sometimes it will not open at all, other times it refuses to 'send / receive'. To cure this I have to log out and log back on again.......At the same time the page of my ISP that I could in theory use to check mail refuses to load (bt.yahoo) It says 'Done' but the page is blank, although I can access it by using my daughters lap top.Any ideas ? Link to comment Share on other sites More sharing options...
alnmike Posted April 9, 2007 Share Posted April 9, 2007 Hi. We use the same kit you mention. Do you think that this is a loss of wireless signal? We live in a stone house and do need to watch where we use the laptop from. Keeping an eye of the icon in the taskbar is about the only way of knowing if signal has been lost. When you use your daughter's laptop are you using the same wireless adaptor as you use in your pc? Link to comment Share on other sites More sharing options...
Russethouse Posted April 9, 2007 Author Share Posted April 9, 2007 Yes, they both use the same router and my daughters connection is given as being excellent ! Very annoying !I am literally next door to the router - I can see it as I type, while she is downstairs. Link to comment Share on other sites More sharing options...
alnmike Posted April 10, 2007 Share Posted April 10, 2007 ah . . . you're not running Vista are you? Since I installed it I've had no manner of problems . . . Does your PC and your daughter's laptop use the same version of Windows?Have you de-installed and re-installed the router? Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 My daughter has Vista, I have Windows XP The guy who looks after this computer came and installed it, would uninstalling it and re installing help ? Link to comment Share on other sites More sharing options...
alnmike Posted April 10, 2007 Share Posted April 10, 2007 Just had a thought - do you and your daughter use the same firewall/virus software? Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 I have AVG and Zone Alarm, both free versions and problem free while daughters lap top or bundled software came with Norton, 3 month free trial (and no amount of parental persuading could stop her taking this up [:(][:(] stubborn....I wonder where she gets that from ? [8-)]) Link to comment Share on other sites More sharing options...
Geoff Posted April 10, 2007 Share Posted April 10, 2007 Hi,The symptoms you describe might be related to the DHCP lease time as configured by your router. You would need to log in to your router to check on the settings.RegardsGeoff Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 When I phoned the guy who fitted it about this problem I complained that I couldn't see the hardware anywhere to check speed etc and he said that I was correct - its not listed. How do I log on to my router ?( I have now officially confirmed my computer dummie status [:$]) Link to comment Share on other sites More sharing options...
Bugsy Posted April 10, 2007 Share Posted April 10, 2007 Somewhere in your paperwork you will have a number that looks like this 192.168.3.2 Type that into your browser and up will come your Belkin account.Magic.........................................[:)] Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 Merci beaucoup - I may be some time...........[Www][Www] Link to comment Share on other sites More sharing options...
Geoff Posted April 10, 2007 Share Posted April 10, 2007 Exactly as bugbear says. The only thing I would add would be that it would be easier from the laptop, as this dosn't seem to lose its IP adress.If you need to check the IP address on your PC, Go> start - run - cmd and then type 'ipconfig', the address should be similar to the router address (i.e 192.168.x.x).By the way, if the machine has lost its address due to lease time expiry, you can type 'ipconfig/renew' instead of logging off and back on. Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 Thanks - I may have to wait for children to come home to let me know just where the paperwork actually is ![:(][:(] Link to comment Share on other sites More sharing options...
Geoff Posted April 10, 2007 Share Posted April 10, 2007 Without the paperwork; the number you are after for your router address is given as the 'default gateway' that is displayed with ipconfig. Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 OK guys - now I have found that page and the info with DHCP included isDHCP Clients num99DHCP ServerEnabledWhat next ? Many thanks for all your help so far.........[:)]PS I just clicked on a DHPC link on the side bar and the client list shows 5 computers - erm..... do I have a problem ? Link to comment Share on other sites More sharing options...
Owens88 Posted April 10, 2007 Share Posted April 10, 2007 Just butting in while the other guys are having a coffee. 1) Are all your connections wireless ? Or are some wired into the router (if you are just 'next door to it...') . A wired connection would be worth trying if you can, if only to establish a baseline.2) Is the router using some security ? If not then 3 of the 5 connections listed might be your neighbours !If it is using security is it a) WEP or B) MAC authorisation (nothing to do with apple macs) I find that a) WEP slows things down so marginal connections don't work. I use MAC which basically means you tell the router who it can connect to AND NOBODY ELSE UNLESS I SAY SO. Sorry for the caps but dealing with computers is like dealing with kids, unfathomable. 3) I had to set Zone Alarm up to see the router & the wirelss card in the pc as 'trusted'. Have you done that ? Good luck. Sorry if any of the above is a red herring. John Link to comment Share on other sites More sharing options...
Owens88 Posted April 10, 2007 Share Posted April 10, 2007 [quote user="Russethouse"]I am literally next door to the router - I can see it as I type, while she is downstairs.[/quote]But is there any wall (or window) between you and it ? Some windows have a metallic element which acts as a good filter. Link to comment Share on other sites More sharing options...
Geoff Posted April 10, 2007 Share Posted April 10, 2007 Hi,Now that you can see the router config you need to see if there is a dhcp lease time setting; some routers have it and some don't. I have a similar model belkin at home so I can look it up later, (currently at work). From what you have described it looks as if this one may not.I suggested this as a possible cause, as I had exactly the same symptoms as you, and it was solved by disabling DHCP and assigning static addresses. But if you do not have much experience of configuring PC's at this level, I would suggest that you ask the chap who set them up for you initially to help out. I'm not trying to dip out of helping further (honest!), but configuration assistance through a forum is not the easiest of things to do. I wouldn't want a minor irritation to end up as a bigger problem. I'm just thinking of things as I type this out............ when you next experience the failed connection on your PC, could you type the following at a command prompt: ipconfig /release followed by ipconfig /renew and then let us know if this re-connects you. If it does it will be the DHCP settings.I'll check in later when I've had a look at my own router.RegardsGeoff Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 I tried but I think I went wrong - how do I get to the command prompt - is it by entering 'cmd' in the 'Run' box ?Then should I type ipconfig/release then press enter then ipconfig/renew ?Talk about baby steps - many thanks for your patience.......[:)]Must feed the troops - back later....... Link to comment Share on other sites More sharing options...
Geoff Posted April 10, 2007 Share Posted April 10, 2007 Hi,Back at home now, and I've had a look at my router.Firstly to answer your just posted question; you're correct in saying 'cmd in the run box'. This brings up the command prompt (a black box) or 'dos' as some people may remember it! "......Then should I type ipconfig/release then press enter then ipconfig/renew"......right again....(don't forget to hit the enter after renew).What we are trying to establish by doing this is whether or not the IP address is being dropped after a certain period. After checking my own config I think the default setting may be set to 'forever', if this is the case then I think your problem lies elsewhere. But if it set to anything else it may be the cause. You can check the setting under Lan settings.Geoff Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 Ok - next time I lose OE I'll try that. Link to comment Share on other sites More sharing options...
Russethouse Posted April 10, 2007 Author Share Posted April 10, 2007 Tried it a little earlier - nothing happened - I can't see anywhere in the Lan settings where time is specified........I think my computer guy is going to get a call tomorrow.........many thanks to everyone for their help. Link to comment Share on other sites More sharing options...
Simon Posted April 11, 2007 Share Posted April 11, 2007 Try holding down the windows key, normally second in from the left on the bottom of your keyboard, and then press r. That should call up the run option. Type cmd and press OK and you will have a black dos box. ipconfig is a useful diagnostic tool and you can see all it does by calling up its help option by typing ipconfig /?Note the space between ipconfig and the /. The option I suggest you use is ipconfig /all and then post the results here for the chaps to inspect.Simon Link to comment Share on other sites More sharing options...
Russethouse Posted April 11, 2007 Author Share Posted April 11, 2007 OK - I have done that - is it very secure to post it here ?PS I had pasted it all into an email and the program 'froze' drat ! I can get it back though. Link to comment Share on other sites More sharing options...
Simon Posted April 11, 2007 Share Posted April 11, 2007 Yes posting here is OK, you won't give anything like a password away, and most routers use a standard set of IP addresses for their dhcp, and if you have not changed it then anyone would guess anyway.Simon Link to comment Share on other sites More sharing options...
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