Orange /Frence Telecom helpline

[rockstitch]

Do you know that the English Speaking Helpline number 09699363900 is not Free, I repeat not Free any more, you are charged at the local Rate.

[Tim]

I didn't know that, but I would have guessed - the old number was 0800 something.

The new one you quote is an 09 number - that series of numbers are not free to call.

Thanks for the info anyway - luckily, I can't remember the last time I had to call them.

Regards - Tim

[AnOther]

But if you have a phone package with your Orange contract local calls are free !

[sueyh]

They are not free when you are having to phone from your mobile because your Orange/france Telecome line is not working through your PC. Live box fitted two weeks ago and still no line. We have spent about fifteen euros in calls! Grrrrr

[rockstitch]

I phoned the helpline about my package, but that is another story, I was going through my options on the phone, I was told by the operator that I was paying for this call, which surprised me and when I asked why, was told that I was paying for this call as it was a special line no, a 09 no but I said that all my calls were free and was told that it was charged at the local rate so I again said I got these free, but was told No this was a paying line. So any 09 nos arn't Free

[BJSLIV]

Rockstitch is right the free calls with any providers packages exclude calls to special numbers . So though its charged at local rate it ain't a local call so it's chargeable.

Its the UK O845 business all over again!