Jacqui Too Posted February 1, 2012 Share Posted February 1, 2012 I've ordered a new phone line to be installed via the Orange English speaking helpline and although I have understood how it will go, after ending the conversation I realised I needed a little more info, so maybe someone here can help instead of me phoning them again.They said the modem will be €9, is that a one-off payment or a monthly fee? if a one-off that's OK but if monthly is there an alternative eg. buy one outright? Nothing was said about the actual phone, do I just buy one from say the Orange shop or Leclerc before the engineer comes? In the installation do they expect the house to already have the internal phone wiring or do they drill though a convenient place and put the socket on the wall?Thank you Link to comment Share on other sites More sharing options...
tinabee Posted February 1, 2012 Share Posted February 1, 2012 1. don't know2. yes3. yes that's what happened when we got ours done about 7 years ago Link to comment Share on other sites More sharing options...
AnOther Posted February 1, 2012 Share Posted February 1, 2012 The normal rental for the Livebox is €3, can't really imagine what €9 might be for.Have you gone for the TV decoder too because there is a one off €49 charge for that so is it possible you misheard ? Link to comment Share on other sites More sharing options...
Jacqui Too Posted February 1, 2012 Author Share Posted February 1, 2012 [quote user="AnOther"]The normal rental for the Livebox is €3, can't really imagine what €9 might be for.Have you gone for the TV decoder too because there is a one off €49 charge for that so is it possible you misheard ?[/quote]Definately understood €9, no just the basic everything, but @ €9 I thought it might just be a nominal price (BT Home Hub is free)Whats the alternative? buy from somewhere else? where? how much?[8-)] Link to comment Share on other sites More sharing options...
AnOther Posted February 2, 2012 Share Posted February 2, 2012 Yes you can buy your own Livebox, it cost's about €60 IIRC, so roughly a 20 month break even point. Bear in mind though that lightning damage is very common in France and after a storm you'll often see a queue of people outside the Orange shop the next day looking for a free replacement whereas it'll be another €60 if you have to buy it yourself. If you haven't signed up for the VoIP telephone service then you don't actually need a Livebox and can buy just about any other router which takes your fancy. Link to comment Share on other sites More sharing options...
Jacqui Too Posted February 2, 2012 Author Share Posted February 2, 2012 [quote user="AnOther"]Yes you can buy your own Livebox, it cost's about €60 IIRC, so roughly a 20 month break even point. Bear in mind though that lightning damage is very common in France and after a storm you'll often see a queue of people outside the Orange shop the next day looking for a free replacement whereas it'll be another €60 if you have to buy it yourself. If you haven't signed up for the VoIP telephone service then you don't actually need a Livebox and can buy just about any other router which takes your fancy.[/quote]Thanks, I know only to well about the lightning damage , been there had that [6]I read on another thread that someone ordered a new line (Ligne Résidence Secoundaire) + broadband and they commented that they where under the impression that the broadband could be switched off the same as the line (I was also left with this impression after ordering it) and in reality they were charge for the bb even when the line was suspended. Can anyone tell me which is the case and if it is possible to suspend the bb also?€21 p/m is going to be unviable if I am unable to suspend it, so what is the alternative? Bas débit, Acces libre with booster, be a better option? Slower but better on the pocket?I think I will end up phoning the help line again but I would appreciate as much info before I call them.Thank you. Link to comment Share on other sites More sharing options...
Dart16 Posted February 2, 2012 Share Posted February 2, 2012 My understanding was that you can suspend the phone but you cannot suspend the ADSL broadband.I have bought a USB 3G dongle for 1 Euro from orange, along with a 8 Euro a month abonnement for 100MB per month. This is without a minimum term. Further 100MB top ups are available for 3 Euros if needed Link to comment Share on other sites More sharing options...
AnOther Posted February 2, 2012 Share Posted February 2, 2012 And what does 1 + 8 add up, could this be your €9 Jacqui Too ? Link to comment Share on other sites More sharing options...
Jacqui Too Posted February 2, 2012 Author Share Posted February 2, 2012 I already have a 3G 'Lets go' dongle at €8 per month and I'm about to cancel it, it was not that good, a bit expensive and contectivity was patchy and weak at times. Last trip over couldn't get it conected at all so it has to go. Link to comment Share on other sites More sharing options...
Danny Posted February 2, 2012 Share Posted February 2, 2012 [quote user="Jacqui Too "][quote user="AnOther"]Yes you can buy your own Livebox, it cost's about €60 IIRC, so roughly a 20 month break even point. Bear in mind though that lightning damage is very common in France and after a storm you'll often see a queue of people outside the Orange shop the next day looking for a free replacement whereas it'll be another €60 if you have to buy it yourself. If you haven't signed up for the VoIP telephone service then you don't actually need a Livebox and can buy just about any other router which takes your fancy.[/quote]Thanks, I know only to well about the lightning damage , been there had that [6]I read on another thread that someone ordered a new line (Ligne Résidence Secoundaire) + broadband and they commented that they where under the impression that the broadband could be switched off the same as the line (I was also left with this impression after ordering it) and in reality they were charge for the bb even when the line was suspended. Can anyone tell me which is the case and if it is possible to suspend the bb also?€21 p/m is going to be unviable if I am unable to suspend it, so what is the alternative? Bas débit, Acces libre with booster, be a better option? Slower but better on the pocket?I think I will end up phoning the help line again but I would appreciate as much info before I call them.Thank you. [/quote]It all depends exactly what you have signed up for. It would be a lot easier to advise you if you let us know what the details of the order are.If you have ordered a basic ligne résidence secondaire, it should be 16 euros per month and you can suspend it . There are some small fees for suspension and restarting.If you have also ordered the 'découverte' broadband service, it is 21 euros per month. You cannot suspend it but you have to cancel it completely and then restart it again when you want. This seems to be the general current 'policy'.But....the reason there is such a lack of clarity about this is that Orange are not consistent.It seems to depend on which Orange sales person you talk to. They do not want you to cancel (salespeople on commission remember) so there is always the chance that they will tell you fibs if they are less than honest even if something is technically possible. Some Orange staff will say that you can migrate the service to 'accés libre' and then restart it again later.You can use any compatible modem with this service. Orange often offer a cheap ADSL modem (for sale, not rental) which may be the 9 euro bit...This will not be wifi capable. If you want wifi then you will have to get another modem/router to use.All of this should be clear in your order.Did you not receive any confirmation from Orange?Danny Link to comment Share on other sites More sharing options...
Jacqui Too Posted February 2, 2012 Author Share Posted February 2, 2012 [quote user="Danny"]It all depends exactly what you have signed up for. It would be a lot easier to advise you if you let us know what the details of the order are.If you have ordered a basic ligne résidence secondaire, it should be 16 euros per month and you can suspend it . There are some small fees for suspension and restarting.If you have also ordered the 'découverte' broadband service, it is 21 euros per month. You cannot suspend it but you have to cancel it completely and then restart it again when you want. This seems to be the general current 'policy'.But....the reason there is such a lack of clarity about this is that Orange are not consistent.It seems to depend on which Orange sales person you talk to. They do not want you to cancel (salespeople on commission remember) so there is always the chance that they will tell you fibs if they are less than honest even if something is technically possible. Some Orange staff will say that you can migrate the service to 'accés libre' and then restart it again later.You can use any compatible modem with this service. Orange often offer a cheap ADSL modem (for sale, not rental) which may be the 9 euro bit...This will not be wifi capable. If you want wifi then you will have to get another modem/router to use.All of this should be clear in your order.Did you not receive any confirmation from Orange?Danny[/quote]Thank you DannyI have only made the first steps to get the line in: phoned helpline and they have made an appointment for 9th April for the engineer to come out and a promise that the line will be erected and working about 3/4 days later. I also asked about the ADSL and was given the info and prices as I stated above + they gave me my number. I haven't received any email confirmation of a contract (but it's possible a letter might have been sent to the property) so not sure if I'm actually signed up to anything as yet! no bank details or money changed hands yet Link to comment Share on other sites More sharing options...
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