I rang the English speaking FT helpline first thing this morning at 8 am (English time - as recommended on previous posts) and after three rings the phone was answered by a very helpful assistant called Paul. He verified that internet was available at my house, he registered it as "residence secondaire" (no other documentation needed), he asked for the name of the previous owner and took my French Bank Account RIB number. He asked when I will be next in France (2 June) and he confirmed that it will be connected by then. He also asked if I had my own router to take, which I have. He confirmed that it's possible to suspend telephone and internet when we come back to England. 55 euros re-connection fee for phone, 16 euros/mth line rental, 19.99 euros/mth for Decouverte Internet Sans Engagement (up to 8MB). Twenty minutes later and all done! I'm a very happy bunny - and am keeping my fingers crossed that it all works when I get there in June! Really grateful for this thread as I wouldn't have known what to ask for. Thanks again.