Outlook Express "server isnt responding" - HELP!`

[Abbaye]

Hi all, my dad has just got a new Dell PC with XP home edition OS.

Hes subscribed to Wanadoo and I cant set up the blooming Outlook Express to send/receive emails.  I can connect to the net OK but Outlook tells me "cannot find server" or maybe "server isnt responding, try in 90 seconds" - ive changed the server timeout thingy but it doesnt make any difference.  Ive checked all the elements of the account are entered correctly which I think it is (with my poor grasp of IT).

Anything jump out at anyone as to why this could be? Or does anyone know of a PC man to visit your homes in Dept 35?

Thanks.

Mandy

[Deimos]

Did you install the Wanadoo CD (which used to set-up Outlook Express automatically) or set everything up manually.

Have you got the correct server names for the Wanadoo SMTP and POP3 servers ?

Have you done a “test connection” (I believe its available in Outlook Express) and if so are both SMTP and POP3 servers failing ?

Sorry, only questions no answers !

Ian

[David584]

Just as an offchance have a look here http://www.wanadoo.co.uk/help/beginnerguides/guidetooutlookexpress/default.htm to check that everything you have set up tallies with what they show in their pretty pictures in the Easy Guide Settings Check.

Good luck.

 

[Abbaye]

[quote]Did you install the Wanadoo CD (which used to set-up Outlook Express automatically) or set everything up manually.Have you got the correct server names for the Wanadoo SMTP and POP3 servers ?Have you ...[/quote]

Hi, thanks for taking the time to respond:

1.  Yes, he did install the Wanadoo CD - much to my dismay. I had told him not to as I had heard this can cause problems, then a friend who knew a bit about IT came round and lo and behold installed the CD.

2.  Yes, using correct servers I believe as they were supplied by Wanadoo - pop.wanadoo.fr and smtp.wanadoo.fr, I think.

3.  Cant find the test connection on Outlook Express (I have one on my PC but it is Outlook, not Express).

Mandy

[Deimos]

Do you have firewalls (e.g. Zone Alarm, Windoze Firewall, Norton Internet Security, etc.) as these may be blocking the communications to the servers ?

Do you have a Virus Checker that scans incoming and/or outgoing e-mails as these sometimes setup local dummy POP/SMTP servers. For example, some people have had trouble with AVG and Norton. Norton does not always stop scanning e-mails just because you disable the option to scan e-mails.

Are the POP2 and SMTP ports set correctly. Wanadoo actually use the defaults, but worth checking that they have not become changed somehow (POP3=110 and SMTP=25).

Ian

[ChezShells]

One thing to check is to see if the Log on using secure password authentication is ticked (in outlook, tools/accounts, click wanadoo account), untick this if it is, also is the outlook version you have come with MS Office, I have had a problem with this but at the minute can't remember what I did to sort it.

Lee

[Abbaye]

[quote]One thing to check is to see if the Log on using secure password authentication is ticked (in outlook, tools/accounts, click wanadoo account), untick this if it is, also is the outlook version you hav...[/quote]

Thanks Ill check that.  It has come with MS Works I am pretty sure. Dont think it has Office.

[Abbaye]

[quote]One thing to check is to see if the Log on using secure password authentication is ticked (in outlook, tools/accounts, click wanadoo account), untick this if it is, also is the outlook version you hav...[/quote]

Thanks Ill check that.  It has come with MS Works I am pretty sure. Dont think it has Office.

[Abbaye]

[quote]One thing to check is to see if the Log on using secure password authentication is ticked (in outlook, tools/accounts, click wanadoo account), untick this if it is, also is the outlook version you hav...[/quote]

Thanks Ill check that.  It has come with MS Works I am pretty sure. Dont think it has Office.