FT - English speaking number

[User no longer member.]

Help...  I've mislaid France telecom's English speaking helpline.  I want to organise connection of new line and broadband for next week (!!!!!!), well the appointment anyway and hopefully it won't be too long before I'm online.

Thanks.

[Benjamin]

0800 36 47 75

Mon - Sat 08.30 - 20.00

[mint]

I have never yet, despite ringing on different days and at different times, got an answer.  Had to resort to the French line instead.  At least that does get answered although you might have to wait up to about 15 minutes.  Good luck, you'll need it!

[tenniswitch]

I've only needed to call there once, and had no trouble getting through, although I did have to hold for a few minutes (not as many as 15, though).

The young man solved my problem, too.

I think I called right after they opened for the morning.

[User no longer member.]

Thanks for all replies - I'll try first thing in the morning and hope I get lucky!!

[Kitty]

Did you get through?  Like Sweet, I have never been able to get an answer.

 

[Claire]

We got through yesterday after waiting for about half an hour. The lady listened to the problems that had actually been caused by them in the first place (the line to our holiday home should have been diconnected on 1st November 2007 but they arranged disconnection of our main line instead and then we had to pay 55 Euros reconnection fee) It now appears that both lines are still connected although the engineer that came to rectify the error did check at the time and the gite was definitely not working.when he left. She told us she couldn't help and that we had to phone the French speaking line.  We explained that our french was not good enough to explain such a complex story and she said "well get a french neighbour to help" and put the phone down !!!