milkeybar kid Posted November 27, 2008 Share Posted November 27, 2008 Hope this info might be of use to others - today they e mailed after I said I felt let down as shop in UK promised we were covered in FranceThank you for your email and I apologize for the frustration that you have been experiencing.Based on the troubleshooting we have made on your computer, we have confirmed that the camera on your system needs replacement.However, allow me to inform you that we can only send a service call request for the replacement in UK, Ireland and South Africa. Since your system is still registered under UK service call request will only be available on this country.If you are staying in France, an option for you to get a service call request under your warranty is to transfer the ownership of your system to France. Indeed, our technical support in France will only be able to launch an In Warranty service call on your system once the transfer is complete.For transfer of ownership, you may refer to this site:http://support.dell.com/support/topics/global.aspx/support/dellcare/en/international_ownership_transfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1[8-)] The next bit could be tricky talking to a French Dell-![+o(] Link to comment Share on other sites More sharing options...
bixy Posted November 27, 2008 Share Posted November 27, 2008 I will be very interested to know how you get on, as I transferred ownership to France and I'm soon likely to be calling on Dell to repair my machine - see my other posting.Patrick Link to comment Share on other sites More sharing options...
NormanH Posted November 27, 2008 Share Posted November 27, 2008 "The next bit could be tricky talking to a French Dell-!"But they are bi-lingual. They are based in Montpellier.... Link to comment Share on other sites More sharing options...
milkeybar kid Posted November 27, 2008 Author Share Posted November 27, 2008 Bixy- sorry but my e mail expired twice. Could you tell me if when you completed your change to French warranty did they- Dell - e mail you to confirm this , if not where do you go to see change of document to France? Link to comment Share on other sites More sharing options...
bixy Posted November 28, 2008 Share Posted November 28, 2008 I'm afraid I can't remember. I will search to see if I have any paperwork. If I find anything I will pm you.Patrick Link to comment Share on other sites More sharing options...
bixy Posted November 28, 2008 Share Posted November 28, 2008 If you go to the Dell France website and click on garanties and then on statut de ma garantie you can put in your service tag and see the state of your guarantee. I just did this and found it was as it should be. It didn't specifically say that the the guarantee had been transferred to France. I'm just assuming that because it's on the French site it would be honoured here.Patrick Link to comment Share on other sites More sharing options...
milkeybar kid Posted November 28, 2008 Author Share Posted November 28, 2008 Thank you, I will get stuck into this over the weekend -woe is me[:(] Could be worse and the guarantee had run out[:)] Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now