milkeybar kid Posted December 9, 2008 Share Posted December 9, 2008 Dell UK appears to have persuaded Dell France to email me , they asked for an overview of situation. I replied in English and appologised for not being able to speak French -[8-)] nice reply in English which said he only understood a little English and therefore all explanation /communications would have to be in French - Yikes [:$] would anyone please be prepared to lend a hand and translate the explanation he is requesting. [:D]Pleeeeeze Link to comment Share on other sites More sharing options...
woolybanana Posted December 9, 2008 Share Posted December 9, 2008 Be fair, he may not be sufficiently accurate in English, so maybe he CAN only communicate in French. Link to comment Share on other sites More sharing options...
milkeybar kid Posted December 9, 2008 Author Share Posted December 9, 2008 Yes, I agree the fault is all mine,[:$] I am just trying to come up with a solution. Norman H said " But they are bi-lingual. They are based in Montpellier...."in reply in my other post "DEll comes up trumps". Link to comment Share on other sites More sharing options...
Danny Posted December 9, 2008 Share Posted December 9, 2008 [quote user="milkeybar kid"]Yes, I agree the fault is all mine,[:$] I am just trying to come up with a solution. Norman H said " But they are bi-lingual. They are based in Montpellier...."in reply in my other post "DEll comes up trumps".[/quote]ask a nice French person to help you.Danny Link to comment Share on other sites More sharing options...
NormanH Posted December 9, 2008 Share Posted December 9, 2008 If you are really stuck I would be glad to help..All the computer bods I know in Montpellier are pretty good in English..that's why I wrote that Link to comment Share on other sites More sharing options...
milkeybar kid Posted December 11, 2008 Author Share Posted December 11, 2008 Thank you very much , Norman H. Tomorrow a French man has kindly offered to write to Dell, he seems to be comfortable with computers. The problems hopefully will show itself so he can write to dell as he sees it rather than me trying to explain, but just in case its a disaster I might hold you to your kind offer. He laughed when I explained French Dell would only communicate in French , he says "normal, in Spain, Holland , Italy , Gemany, they all speak English but in France they speak only French, with this he puffed his chest with pride, and oh, what a smile.[:D] daft but I could understand where he was coming from, err, if you know what I mean.[8-)] Link to comment Share on other sites More sharing options...
NormanH Posted December 11, 2008 Share Posted December 11, 2008 If that doesn't work send me a pm Link to comment Share on other sites More sharing options...
milkeybar kid Posted December 19, 2008 Author Share Posted December 19, 2008 Wow, all went well, French Fred e mailed Dell at 10.30 .Whilst he was still at my desktop (having a groan that I should be on the new wimax that is in our area to speed me up!!) Dell replied within 20 mins saying they will send TNT to come and collect . What was funny is that Dell received the email they wanted in French describing all fixes that have been carried out etc, their reply was in English which really puzzled French Fred, the English had been translated to read that the laptop would be kidnapped within 2 days and returned or replaced within 6 working days- how good is that! True to their word TNT collected it brought their own box and sponge to put it in ( had to unpack it from my box!) got receipt . [:D]The bad news is I originally spoke to UK Dell who told me to phone another Dell UK number , I did and got put on hold 20 mins later I put phone down and e mailed instead . Today just got phone bill that shows that particular call cost us 49 Euro . *ugger. Link to comment Share on other sites More sharing options...
NormanH Posted December 19, 2008 Share Posted December 19, 2008 Glad it's sorted Link to comment Share on other sites More sharing options...
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