Sunday Driver Posted August 24, 2011 Share Posted August 24, 2011 I use a small Toshiba USB external hard disk drive as a storage overflow/backup for my Dell laptop. Yesterday, after powering up everything, I can no longer access the drive. It normally comes up in Windows Explorer as Toshiba plus drive letter plus capacity, but now just shows as Local Disk plus drive letter. When I click on it to access the drive, Explorer stops responding.Initial thoughts are that the boot sector may be corrupted preventing access to the data. Can anyone recommend a disk recovery program (preferable free) that might help solve the problem? Link to comment Share on other sites More sharing options...
Pierre ZFP Posted August 24, 2011 Share Posted August 24, 2011 A start is to run chkdisk on the drive in questionThe Microsoft help page is here http://support.microsoft.com/kb/315265If chkdisk reports errors you can often successfully fix them using the same utility with the 'fix' option iechkdisk <volume> /f Link to comment Share on other sites More sharing options...
AnOther Posted August 24, 2011 Share Posted August 24, 2011 If explorer isn't seeing it properly then chances are you won't be able to run any diagnostics or recovery programmes on it.I take it you have rebooted the machine and tried it in other USB ports ? Link to comment Share on other sites More sharing options...
Jay Posted August 24, 2011 Share Posted August 24, 2011 Hi SD,You may find a program to suit your needs here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/WarrantySupport/SoftwareUtilitiesEdit: External drives here: https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceLanding.jspIf you can still "see" the drive in "my computer" then the Tosh software could help. Link to comment Share on other sites More sharing options...
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