bluecard Posted July 11, 2014 Share Posted July 11, 2014 Hello - I hope that I am in the correct category.My problem is:- I need to recharge an Orange domino mobile wi-fi online using a carte bleue.When I did this for the first time I had to give a friend's mobile number to authenticate the transaction, Orange sent a code to this number which was then given to me to enter on the certicode box for the transaction to continue successfully. I also had to activate a question "secret" to be able to do the recharging in the future. My friend's mobile is no longer in use so how do I get out of this? The certicode box is not offering me the "secret" question option, I cannot use the telephone help lines, my french is simply not up to this and I get no help from Orange when I email them. Anyone have any ideas please? Link to comment Share on other sites More sharing options...
mint Posted July 11, 2014 Share Posted July 11, 2014 Can you go to an Orange boutique?I know you must have thought of this yourself but I have found that Orange is not the easiest company to deal with and you might stand a better chance if you could speak to someone face to face.Good luck![:D] Link to comment Share on other sites More sharing options...
bluecard Posted July 11, 2014 Author Share Posted July 11, 2014 Thanks - I do so agree, Orange not easy :(I can get to a boutique but I had hoped to be able to save myself a journey and to have access online whilst travelling - will have to rely on "free wi-fi" areas. "certicode" only for those with a mobile????? Huh? Link to comment Share on other sites More sharing options...
Pierre ZFP Posted July 11, 2014 Share Posted July 11, 2014 Am I missing something here?By putting the SIM in your tablet or notebook or whatever you are just turning it into a big mobile phone, or 'Phablet' as they are known now.This will have it's own number, you can use your tablet just like a mobile phone so I don't understand the comment''certicode' only for those with a mobile' Link to comment Share on other sites More sharing options...
bluecard Posted July 11, 2014 Author Share Posted July 11, 2014 Yes - but how do you change the original number that was given when one did not realise that the domino could receive sms? Link to comment Share on other sites More sharing options...
bluecard Posted July 11, 2014 Author Share Posted July 11, 2014 [quote user="bluecard"]Yes - but how do you change the original number that was given when one did not realise that the domino could receive sms?[/quote]p.s. Is it possible to do this recharge from the UK? Link to comment Share on other sites More sharing options...
Pierre ZFP Posted July 11, 2014 Share Posted July 11, 2014 Ah, OK I see the problem now - sorry, me being thick again Link to comment Share on other sites More sharing options...
bluecard Posted July 11, 2014 Author Share Posted July 11, 2014 Huuummm........... think I was the one who is missing something well lots of things actually but this one is giving me some grief :) Link to comment Share on other sites More sharing options...
tinabee Posted July 13, 2014 Share Posted July 13, 2014 if you are in France you can buy an Orange recharge ticket at any outlet (e.g. supermarket) and then recharge your domino using your phone by calling 0 800 224 224there is a page here which lists all the ways to charge a domino (hope it helps)http://assistance.orange.fr/recharger-votre-offre-let-s-go-forfait-souscrit-avant-le-06-10-2011-ou-offre-prepayee-4521.php#3 Link to comment Share on other sites More sharing options...
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