ChezShells Posted June 18, 2006 Share Posted June 18, 2006 HiDone searches but old posts, wonder if the cancellation process is any easier now or if anyone knows the correct and hassle free way of doing this.Cheers Link to comment Share on other sites More sharing options...
bakerino Posted June 18, 2006 Share Posted June 18, 2006 Wish I did know, spent ages looking on their site yesterday, finally sent an e mail (not the right dept) but the only one I could find. I know you need to send a letter but first I need to know if im under contract or not. originally when I took up the IDSL Im sure they said I could cancel giving one months notice but can find no evidence of this on my paperwork. It only sems to state what valid reasons there are for cancelling. I dont hold out much hope for a reply as I have e mailed them on least 3/4 other occasions and have never had a reply yet. Link to comment Share on other sites More sharing options...
Tractor man Posted June 21, 2006 Share Posted June 21, 2006 We had a modem from Wanadoo that we could not make work so they sent an engineer. He admitted he could not make it work so gave us a LiveBox which comes at a package deal of 24.95 Euro per month which includes TV. We pay 29.95 per month with no TV and they sent us a bill for 189 Euro for fixing a problem with their hardware!!! Do they have a watchdog body? Anyone know the process of making a complaint? Link to comment Share on other sites More sharing options...
Gastines Posted June 21, 2006 Share Posted June 21, 2006 I think their complaints/customer service dept. is a dustbin. After having 99e then 122e taken out of the bank on a monthly contract of 25e, I visited F Telecom in St.Malo to try and sort it out .The assistant was on the phone for over 40mins. Could I send copies of my bank statement and their deductions???? Coming from them I thought it a bit rich. Having sent 2 letters plus a copy of my contact over 6 months ago,and chasing F.T. a few times I'm not holding out much hope? I believe someone said" The future's bright, the future's ORANGE.Regards. B&B St.Malo. Link to comment Share on other sites More sharing options...
Juswundrin Posted June 21, 2006 Share Posted June 21, 2006 " if anyone knows the correct and hassle free way of doing this"The form letter here worked for us about 18 months ago:http://www.ariase.com/fr/espace_membres/resiliation.html Link to comment Share on other sites More sharing options...
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