St Bernard Posted October 24, 2006 Share Posted October 24, 2006 I'm having a problem updating my definitions for Norton Anti Virus software and getting error message LU1814. Essentially, I'm unable to access the file with the definitions on the Symantec server. I've followed all the instructions as to what to do in the event of such an error message but to no avail. I've run a virus check and that was fine. Our subscription is up to date. Has anyone come across a similar problem and been able to resolve it?Any advice gratefully received.Jan Laury Link to comment Share on other sites More sharing options...
BJSLIV Posted October 24, 2006 Share Posted October 24, 2006 Seems to be a common problem. this is a link to one solution.... http://www.zdnet.co.uk/talkback/?PROCESS=show&ID=20045054&AT=39119063-39020375t-10000025c Link to comment Share on other sites More sharing options...
Baz Posted October 24, 2006 Share Posted October 24, 2006 I am sorry I cannot give you an answer except to say the best thing I did was ditch Norton and replaced it free with AVG. I have been using AVG for a couple of years and it has performed excellently with daily checks and no slowing down and messing up of my computer. I have been advised by so many people including professional not use to Norton and to stick with AVG. Because it is free does not mean that it is not good.I believe that Norton has a live technical line available to you, but be aware that the telephone cost for this service is between £15-£20. You might find it helpful to find out the opinion of an independent review company ZDnet about Norton.http://reviews.zdnet.co.uk/software/utilities/0,39024210,39172958,00.htmBaz Link to comment Share on other sites More sharing options...
Deimos Posted October 24, 2006 Share Posted October 24, 2006 I agree with Baz. I used to use Norton but it slowed the machine, used loads of resources, stopped things working properly so I ditched it (despite having paid for it and subscriptions) and switched to AVG which is (in my opinion) far superior. Uses very few system resources, doe snot slow teh machine, seems to be properly certified (i.e. detects and removes all the viruses), updates automatically every day no problems, etc. (and is free).Ian Link to comment Share on other sites More sharing options...
Clair Posted October 24, 2006 Share Posted October 24, 2006 I know this will not help your immediate problem but I agree with both re AVG: clean, easy to use, not hungry and smooth to run.I run AVG Free for anti virus and Zone Alarm for firewall. Both are free and updated automatically.I also have Windows Defender and Windows Firewall (disabled because of ZA)I use both CCleaner and Ad-Aware to clean up. Link to comment Share on other sites More sharing options...
Iain Posted October 24, 2006 Share Posted October 24, 2006 Avast (in my very humble opinion) is even smoother... as well as free... and it looks better [geek]. But I wouldn't know if it's technically better than AVG... Link to comment Share on other sites More sharing options...
Salty Sam Posted October 24, 2006 Share Posted October 24, 2006 If you do resort to moving away from Norton, don't rely on the uninstall to remove the complete program. Norton likes to keep files tucked away on your PC which can cause no end of problems in the future.You will need to explore the Norton site and find the small download which allows a complete uninstall.Ignore the negatives with regard to AVG. It is one of the top Anti Virus programs and the only one which updates on a daily basis. Yes, others may profess to do the same, but AVG actually does it. Also, as has been stated - it's free.A combination of Windows Defender, AVG, and Windows OneCare Advisor will secure your PC without costing a penny. Link to comment Share on other sites More sharing options...
Clair Posted October 25, 2006 Share Posted October 25, 2006 [quote user="Salty Sam"]If you do resort to moving away from Norton, don't rely on the uninstall to remove the complete program. Norton likes to keep files tucked away on your PC which can cause no end of problems in the future.You will need to explore the Norton site and find the small download which allows a complete uninstall.[/quote]This is very true as I found out to my great frustration... It took a lot of perseverance to get my old PC to run smoothly after I removed Norton. I even managed to get a refund from them![quote user="Salty Sam"]A combination of Windows Defender, AVG, and Windows OneCare Advisorwill secure your PC without costing a penny.[/quote]Am I right in thinking Windows OneCare only works if you use Internet Explorer?I use Firefox to browse and Thunderbird for emails. Link to comment Share on other sites More sharing options...
St Bernard Posted October 25, 2006 Author Share Posted October 25, 2006 Many thanks for all the very helpful advice.Jan Laury Link to comment Share on other sites More sharing options...
Salty Sam Posted October 25, 2006 Share Posted October 25, 2006 Clair asked, "Am I right in thinking Windows OneCare only works if you use Internet Explorer?"As far as I'm aware Clair, OneCare is an Add-On to the Windows Live ToolBar so I would assume it will only work with IE. Link to comment Share on other sites More sharing options...
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