Steve Last Posted February 27, 2007 Share Posted February 27, 2007 My Freebox is still fine for internet, but after working perfectly well last time I was in France a month ago, I have found that I can't SEND email using Outlook - get a message "unable to connect to server, error 0x800ccc0e". This occurs on all my accounts using MS Outlook, and also on my wife's laptop using Outlook Express. Both worked fine on leaving the UK on Friday but produced same result on connecting to the Freebox at the weekend. So it looks like something has changed with France Free. I have found some troubleshooting stuff on the web which indicates that this is something which may involve our antivirus and firewall software, but even with both turned off the problem remains. Anyone else had similar problems and have a solution? It is really maddening having to go to a webmail server to send anything.Steve Link to comment Share on other sites More sharing options...
Clair Posted February 27, 2007 Share Posted February 27, 2007 If you type "error 0x800ccc0e" into google, you can find a Microsofte page which gives an indication of what the problem is and how to work round it.See: http://support.microsoft.com/kb/191687 Link to comment Share on other sites More sharing options...
Gyn_Paul Posted February 27, 2007 Share Posted February 27, 2007 I know it's stating the obvious, but you have remembered to change youroutgoing account details (accounts/server) to SMTP.free.fr, haven't you?p Link to comment Share on other sites More sharing options...
BJSLIV Posted February 28, 2007 Share Posted February 28, 2007 I think you will find that Free have modified the software defaults to stop you sending mail using servers other than their own. Can you send using their email address (fred @free.fr) rather than , say a UK, one? If you can send using their email service, then you need to change the settings of your box. A bit of unticking is required , as explained here.http://www.geckozone.org/forum/viewtopic.php?p=353871#353871 Link to comment Share on other sites More sharing options...
Barrym Posted February 28, 2007 Share Posted February 28, 2007 I would certainly check the smtp address you are using first - it needs to correspond with your isp - in this case smtp.free.frTo check/change in outlook go to tools>accounts, select mail, then the account you want to change; then on the servers page you shoudl see the smtp listed Link to comment Share on other sites More sharing options...
BJSLIV Posted February 28, 2007 Share Posted February 28, 2007 As I said in my earlier posting Free have implemented a block on non Free servers unless you modify the options in the Freebox settings to specifically allow access. This change has been implemented in the last few weeks by an automatic software download to the Freebox. Its designed to cut reduce SPAM being transmitted through their system. I suspect that the OP is trying to use their UK servers , hence the problem. Link to comment Share on other sites More sharing options...
Steve Last Posted February 28, 2007 Author Share Posted February 28, 2007 Many thanks all for the suggestions. Changing the outbound server does seem to have fixed it. Having to do this is a bit of a pain as my outgoing mail actually goes through my business server and a relay system - a process which I don't fully (!!??) understand anyway. I wish outfits like Free wouldn't make these changes without alerting people (they may have done but I don't check the free email as I never use it). Anyway at least I can get my wife's to work - just have to remember to switch it again when we go home. Thanks againSteve Link to comment Share on other sites More sharing options...
BJSLIV Posted March 1, 2007 Share Posted March 1, 2007 Did you modify the settings in the |Freebox to see if your UK servers would connect? Its only one box to untick. Link to comment Share on other sites More sharing options...
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