squidge Posted May 28, 2008 Share Posted May 28, 2008 hi allwe've just received a 'account cancellation' charge from free for 59,99 euros. we weren't expecting to have to pay anything. is this right? the account was open for approx 15/16 months.....thanks squidge x Link to comment Share on other sites More sharing options...
Danny Posted May 28, 2008 Share Posted May 28, 2008 From the free resiliation letter which you should have filled in and sent:J'ai bien noté que la résiliation, conformément à l'article 16.2 des Conditions générales de vente entraîne le paiement de frais administratifs et techniques de fermeture de l'accès qui me seront prélevés. Ces frais découlent notamment de la somme des frais d'accès et des frais d'activation facturés par France Télécom à FREE pour un accès ADSL et/ou un accès à la boucle locale en accès partagé à laquelle FREE ajoutera la TVA au taux en vigueurThis means that there is an account cancellation charge and it gets lower the longer you stay with them. It seems about the right amount to me. If I remember right the charge is 96 euros which goes down 3 euros each month you are a client.Danny Link to comment Share on other sites More sharing options...
squidge Posted May 28, 2008 Author Share Posted May 28, 2008 thanks danny!the account was closed back in jan before they put all of these lovely helpful letters on their website! does sound about right doesn't it.better pay it i guess [:'(] Link to comment Share on other sites More sharing options...
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