Alice Box -Cancel Service

[jimboy]

Bonjour -Hello,

We have been with 'Alice Box' for our telephone line and internet access for about 8 months. This has provided us with broadband internet and free calls to uk and no need for France Telecom

We have been rather disapointed with the service since the calls have always been on a poor/intermitent line.  Matters worse we have been without telephone service for 5 weeks.

Has anybody experienced similar problems?  We have reported the fault on a daily and weekly basis with promises of repair and solutions but no actions have been taken to supply phone line.

We are still paying the full monthly tarrif for this service we are not receiving in full, as clients commited to a 12 month contract.   However would like to cancel ASAP.  If we cancel will Alice box resort to a court case for breech of contract?

Please beware of the above

 

Regards

[Clair]

Start here: http://www.completefrance.com/cs/forums/1076170/ShowPost.aspx

[Danny]

Good advice from Clair.

If you have been having problems, it may well be that your line is just not up to reliable ADSL. If you change providers, you may still have the same problems after with any other provider. I'm sorry if it is too late now but it might be useful for others to know. If one gives up the FT line and depends entirely on VOIP calls (through the internet), one is up the proverbial creek if the ADSL is of poor quality.

It might seem a good idea to save the 16 euros a month on the FT line but when the modem or the adsl stops working, there is no way to contact anyone or receive calls except through a mobile phone.

Is the ADSL speed very low? you may get some help if you post a question on the forum of this site http://www.c-alice.com/phpBB2/  There are Alice reps there who try to help with problems like you have described.

Please let us know how you get on.

Danny