sending back a livebox

[seashells]

Hello

I am sure this must have been asked before but I cant find anything relevant unless I'm just not looking properly!  I have read Claire's cancellation letters (thanks!).  We no longer need our livebox which by the way has worked briliantly!! - No problems with it whatsoever, but we are only in our house for 12 weeks a year - which is why we no longer need it!! I am paying a monthly subscription for very little usage - we thought we would be living here by now - but things have a habit of changing very slowly in our lives!!!  So..... I need to return the livebox to Orange, - can anyone tell me how to do it??  I have cancelled the subscription with my bank from next month (will have had the box for 14 months by then), I have adapted Claire's letter - but where do I send it back to???  I took it into our local Orange shop who told me (I think!!) that they were just agents for France telecom & that to send it by courier to the registered address????!!!!  But could not give me an address.  Please help if you can.  I am going back to the UK this week so I am taking livebox with me, in the hope I can send it back from there when I find out where to send it!!

Seashells

[Hereford]

When we returned ours - we now use a router - we just took the livebox to the local France Telecom shop. They registered its "number" and gave us a receipt.  Take any paperwork you have from when you first got the livebox so that they have your customer number.  This stopped the charge to us.

H.

[Maricopa]

Hi

From the orange website the address to send the registered letter to is (on the information legale link at the bottom of the web pages):

Internet Orange - service client
33734 Bordeaux Cedex 9

We took the box back to the FT shop and were given a receipt for it.

Hope this helps[:D]