Neuf/SFR box

[scotty]

Any opinions on this?

When I dial a UK number I don't hear a ring at UK end. They can hear me but I cannot hear them and the SFR/Neuf box light goes to yellow, so I have to reset the box or disconnect it and reconnect it, then redial usually 4 or 5 times to get through. This procedure can last 15 minutes by the time I wait for the box to recycle back to green for go.

TIA

Scotty