Disconnection of Orange Internet service.

[MarieCeleste]

Has anyone had recent experience of 'résiliation' of ther internet service with Orange? We have a landline connection, with broadband, which we disconnect when we are not at the house. The landline is no problem, but the broadband is more complex. Three years ago, after some problems, the advisor on the English Service gave me more information, which I successfully followed, i.e., a letter sent with 'Avis de Réception' to the correct address. Today, I have been told that this has not been the system for more than 3 years, and we can disconnect by phoning the English Service 10 days beforehand. What is the truth? We have other friends who are with Orange who have had the same confusion, so we are not alone. Any help will be very gratefully received.

[Hoddy]

As far as I can see they change the system slightly each year.

This year we were told that we had to write to them to tell them when we wanted it disconnected. We did so and we also took the box back to the office we collected it from for the removal of doubt.