Have just seen your thread re. your Neuf Box; you could be describing our own experience . . . Our Neuf Box goes off each evening too (it used to be between 10 and 11pm; now between 8 and 9 pm). It (sometimes) comes back on if we re-boot it but it always goes off again sometime during the night and we have to re-boot each morning. I have phoned Neuf Assistance three times. The first time they sent me a replacement box but that was no better. The second time I was told that the next "mise à jour" would sort things out (it didn't). The third time the man insisted on sending us another Neuf Box, despite being assured that the box works fine during the day. Needless to say, nothing has changed. I received two Customer Survey forms in which I made clear my dissatisfaction. The third time, I didn't receive one! We don't have a mobile phone so when the box goes off we are incommunicado. Our LAN connection is nearly three kms away and we are at the end of a line so we think this may be the cause of the problem. It seems weird that we have no problems during the day but the box goes off every evening and doesn't come back on again unless we up-date via the computer or switch off and on again. From what little browsing of the internet I've done, it would seem that we're not on our own - both customers of Neuf ( http://www.justneuf.fr) and other companies. I was interested to see Clair's thread but I'm not sure whether other suppliers are any better so am undecided whether to swap. Would be interested to know what you decide to do and how you go on. Good luck [blink] Val & Phil (two more of Neuf's dissatisfied customers)