I read your post with interest. We stopped claiming child benefit in the UK last March, but didn't apply for child benefit until this summer as we were busy working on the house/with guests etc and we had been led to believe that any claim would be back dated. All seemed to be going well, we supplied every piece of information asked for and on logging onto our dossier on the CAF web site early October I was delighted to see that a payment would be made on the 5th of that month, which it duly was. We the wrote to CAF ( so much easier than the phone) to ask about the back payments. These too showed up on the CAF website and then nothing. We have since contacted them and they are now saying that because my husband receives a pension in the UK then benefit should be paid by Newcastle. We have phoned Newcastle who are adament that that they will not pay us. It seems the problem is similar to yours in that they think my husbands pension is a state pension, which it is not - he took early retirement from teaching. I have today, written to them again. If we make any head way I shall let you know. There is an english speaking help line for health insurance who have tried to help although with little success so far, but they might be worth a try.I can let you have the number ( not sure if I am allowed to post it )