I note that you have rebooted and the fault re occurs when you press the red botton,a common occurance when the software is out of date.Try a software download,switch to stand by then unplug for say 30s then whilst pressing backup on the receiver(dont touch the remote)plug in and wait for a message to say that the software is being updated,you can then release the backup button.when finished the receiver will go back to stand by and when you switch on software should be version 3.2.11 best of luck.