Hi Quillan, Thanks for the advice. I'm hoping I've now finally seen the back of Teleconnect. Just waiting for them to cash their final demand (for €2.50!) then good riddance. I suppose what makes them attractive as a company is it suits our laziness for learning another language, but there is a serious downside to this 'benefit' - a lack of service, a lack of care, a general lack of resources. Is this really what we want in a telecommunications company?