Francoise

Thanks for the information. I have tried to get on to the eurotunnel website but without success. I rang them up and they seem pretty muddled about the whole thing. They will be operating a property owners club of some description but the points system will go. They have assured us that there is a letter in the post for all points plus and property Owners. Francoise

I am dismayed by this news. I have just commited myself to keeping my job in the UK which will involve a weekly commute. I based my decision on the current fares and points system after discussing it with eurotunnel. does anyone know the date when points plus will cease

I am dismayed by this news. I have just commited myself to keeping my job in the UK which will involve a weekly commute. I based my decision on the current fares and points system after discussing it with eurotunnel. does anyone know the date when points plus will cease

I am dismayed by this news. I have just commited myself to keeping my job in the UK which will involve a weekly commute. I based my decision on the current fares and points system after discussing it with eurotunnel. does anyone know the date when points plus will cease

Thankyou, now I understand where I have gone wrong. Unfortunately I used the wanadoo start up disc. I am having similar problems with having to enter a password and I am not able to send some of my email. Is there anyway I can rectify this problem now? If anyone can advice me please bear in mind that I am IT illiterate.

Thankyou all for your advice; I don't think I need to name him as he informed me " I went abroad once before and I don't intend being caught that way again." I take that to mean he won't be leaving the safety of his home shores again. In the meantime I have answered his 101 complaints in an objective manner whilst biting my tongue very hard. We really don't feel he has grounds for complaint and he has only himself to blame for his overreaction in returning home. He was offered alternative accommodation at the time but he declined. He is now complaining that he was stranded in a foreign land with no alternative accommodation. We have kept all our guest questionnaire forms and gathered other evidence just in case. Fortunately our subsequent guests have been delightful and our confidence has been restored; I think it really was a case of him booking a totally inappropriate type of holiday.  Francoise

advice required We have been letting our gîte for 2 years and received many compliments from our guests but now the unthinkable has happenned a guest has gone back home after only 2 hours claiming the place is uninhabitable. He has sent us 3 pages of complaints and is asking for a full refund. Whilst we hate to think any of our guests would be disatisfied we consider his claims unjustified and his actions extreme. We are however talking about a peak week which we could have booked 4 times over.