I hope you got somewhere with your complaint - but i suspect you received just the equivalent of the Gallic shrug. I have been renting cars from Super U in Taninges for 4 years now and whilst it is a useful service their prices seem to rise each year so that it is often cheaper to rent from Geneva Airport. Like car hire companies there, this March they stung me for winter tyres despite there being no mention on the website of an additional payment. Why you would want to rent a car to someone in the Alps in winter without snow tyres i don't understand and when i rented in January and February there was no surcharge. Despite asking and speaking to the manager, i just got the shrug. I subsequently dropped my plan to spend €300 odd euros on shopping there. I also now plan to drive over and leave a car out there. Why car hire companies keep disguising their charges, i don't know.
