Kartmann

This may be of some help from Le Code de consommation (http://195.83.177.9/code/index.phtml?lang=uk) Article L136-1 The service provider shall inform the consumer in writing, three months at the earliest, and one month at the latest, before expiry of the period during which renewal can be declined, of the option to refrain from renewing a contract with a tacit renewal clause that he has entered into. When such information has not been sent to him pursuant to the provisions of the first paragraph, the consumer is free to terminate the contract at any time on or after the renewal date.

I have written letters of complaint to a company and have received replies that they will contact me later, but they never do so. I am familiar with the UK Sale of Goods & Services Act (Parts II 13 & 14) which oblige companies to treat customers with reasonable care and respond within reasonable time. My question is, are there similar laws in France obliging companies to act with due care and/or to respond within reasonable time? I have searched the French “Le Code de la consommation” without success, but perhaps I have overlooked something, or am I looking in the wrong place? Many thanks if you can steer me in the right direction.