Hi, I had exactly the same problem when SFR changed to Neuf and sent us a new Neuf box. Had the same run around, 25 day wait, long, expensive mobile calls to Neuf technicians to reset the box etc etc. They finally (after 3 trips into the SFR store in Morlaix) admitted to the very helpful girl in the store that their equipment in the exchange was not compatible with the new Neuf box and it would take a further 25 days to sort this!! Arrrrrrrrrrrgh!! Might be worth asking Neuf if this is a problem with the exchange equipment being incompatible with your Neuf box. Anyway, it has now got itself sorted and has worked very well. We did also have lots of probs. with billing.....had us paying 2 lots of monthly fees as both a SFR customer AND a Neuf customer plus lots of charges for my FREE 3g key which I have NEVER used etc. So after 3 to 4 months of this, again, more trips to SFR in Morlaix, it has sorted itself out (thanks to Maeva at the SFR shop who speaks excellent English). My latest problem is that my wifes laptop fell over and after a re-install of Windows, won't accept the password needed to access the Neuf router, it says that the WEP key is the wrong length. HELP!! Dick
