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Consu,er law (faulty goods)


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LAST EDITED ON 01-Jul-04 AT 05:38 PM (BST)

I can't find any specific examples via a search so;

I bought a (new) pushbike (via eBay) from a French SARL (in Paris). When unpacked (the packaging was fine) I discovered that there were several parts missing & some damage, which render the bike unusable.

The vendor told me to go to my local bike shop & buy the bits to fix it.... He didn't offer to pay.

Has anyone any experience of the French claims service - I have found outline information on various government WS's, but no specifics, such as what letters to write, or where to start.

Any ideas?

Nick
http://www.aplaceinfrance.com

Sorry about the subject line. It appears that one can't edit this...
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