Ebbie Posted December 14, 2007 Share Posted December 14, 2007 I made an e-mail reservation at a Paris Hotel for 75 Euro per night with the understanding that they need a non-refundable one night deposit in the event of non-arrival. I did not show up so I believe I do owe the deposit of one night. But they charged me 110 Euro rack price which was never communicated to me or stated on their website. Nor did I receive a receipt of any kind from them. Do I have any recourse? No hurry. Link to comment Share on other sites More sharing options...
Kitty Posted December 14, 2007 Share Posted December 14, 2007 Welcome to the Forum. I hope that you get the answer you need. Link to comment Share on other sites More sharing options...
Nick Trollope Posted December 15, 2007 Share Posted December 15, 2007 I doubt it. Their Ts&Cs probably state that in the event of a non-arrival, then they are entitled to 1 nights charges at the standard rate (being 110€). Perfectly reasonable, I'd say. Link to comment Share on other sites More sharing options...
Tony F Dordogne Posted December 15, 2007 Share Posted December 15, 2007 Did you tell them that you'd not be arriving - many of the hotels I use in France have a 'let us know before 6.pm on the day' policy and there's then no charge.Nick's view sounds about right, they're charging you the full price as they're entitled to do. Link to comment Share on other sites More sharing options...
ebaynut Posted December 15, 2007 Share Posted December 15, 2007 Ebbie,If you paid for this hotel with a credit card, the best thing to do is get on to the card company and tell them your problem. We had a problem with a car hire company in France this year, after one phone call to Amex, we had a 40% refund in days. [:D]If you did not pay on credit card this time, always make sure you do in future. Link to comment Share on other sites More sharing options...
lizzy h Posted December 16, 2007 Share Posted December 16, 2007 If you booked a room and didn't bother to phone or e mail and cancell, well then you should be charged the rack rate they would probebly not be able to book the room out and might have turned people away, it happens to us alot, and we dont take credit cards therefore lose the booking, why can people not just ring up and cancell as soon as they know, Ive sat up till 12mn waiting for people to turn up and when I do get in touch with them and theyjust say we changed our minds!, its really frustrating especally when its a small buisness and its not worth taking deposits etc for 1 night, I wish I could charge for the amount of no shows we have had,and all the people Ive turned away for the room! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now