Clair Posted July 17, 2004 Share Posted July 17, 2004 I'm trying to find out if anyone else is suffering from total loss of signal on Sky...I was watching a film last night when the screen just died and the box went into standby for no reason. I could not activate it for 30 mn, unplugged, waited, replugged and got a "looking for channels" screen and it came back as normal...(missed the end of the film though!)All was well this morning, but it has just happened again and I cannot seem to get anything apart from a red standby light on the box. I cannot even check signal strength or anything as I can only see a blue screen...Any suggestion will be very gratefully welcome!Many thanks. Link to comment Share on other sites More sharing options...
Dick Smith Posted July 17, 2004 Share Posted July 17, 2004 I've found Sky customer services very helpful, though that may be a problem as you are in France. A warning, though - as soon as you request assistance they check that your phone line is connected.http://www.sky.com/skycom/article/0,,90000-1119958,00.html#technicalRegardsDickBONO ANIMO ES Link to comment Share on other sites More sharing options...
Helios Posted July 18, 2004 Share Posted July 18, 2004 It could be a power supply problem within your decoder, I experienced the same thing and had to replace some capacitors on the psu itself, works fine now. Link to comment Share on other sites More sharing options...
Bobdude Posted July 19, 2004 Share Posted July 19, 2004 I was just going to post to say ours is off too! We had a tremendous thunderstorm just as Eastenders was about to start and lost it. I'm glad it's not just me 'cos I was worried the dish had been hit by a giant hailstone! (No, I'm not joking!) What do you think may have happened?? I hope the satellite hasn't been knocked out of orbit by an asteroid or something! Link to comment Share on other sites More sharing options...
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