Blue Screen

[Fleur]

Hello all

Can anyone help regarding my getting a blue screen dumping physical memory crash?

When I restart I get this Microsoft Online Crash Analysis page

http://oca.microsoft.com/en/response.aspx?SGD=923b388c-4d6a-4e31-9228-6d2fecd6c049&SID=1345

Solution found: contact France Telecom to obtain the update

Problem description

Thank you for submitting an error report. The error was likely caused by Connection Monitor.

Solution

Connection Monitor was created by France Telecom. France Telecom informed Microsoft that they have a solution available for the problem you reported. To learn more about the solution, France Telecom recommends that you visit the following website:

http://assistance.wanadoo.fr/reponse1121.asp

Additional information

• Microsoft did not create, nor does it provide technical support for Connection Monitor.
• If you have trouble installing the fix or the problem you reported persists, please contact France Telecom and alert them of the problem.

I'm afraid that clicking on the wanadoo link helps me not at all. I'm not very computer literate and as the instructions are in French compurer speak I'm really lost. The information talks about a message that I don't actuually receive anyway.

I'm running Windows XP, via Wanadoo and have done the upgrade patch. I'm also running Norton Internet Security.

[Cat]

Hi Manxie

It's telling you that you need to remove the "Views Bar" in Microsoft Outlook Express (which although not a fix in the real sense should nevertheless solve the problem).

To do this, open Outlook, and then go to the "View" menu and click on "Layout..."

You will see a group of checkboxes, uncheck the "Views Bar" box and then hit the Apply button in the bottom right hand corner.

It's a workaround, but hopefully should do the trick, and costs nothing to try.

 

Hope this helps

[Fleur]

[quote]Hi Manxie It's telling you that you need to remove the "Views Bar" in Microsoft Outlook Express (which although not a fix in the real sense should nevertheless solve the problem). To do this, open O...[/quote]

 Thanks for your kind suggestion Cathy

I did as you suggested but when I opened the OE views/layout screen, the views bar was already unchecked! So that was a tad disappointing.

So back to the drawing board I reckon. Arghhhh!

Thanks anyway.

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Edited to add

Cathy, I've just followed your path again whilst having the original French error message open. It looks like they're suggesting unchecking the info pane (Volet d'informations).

http://www.wanadoo.fr/bin/frame2.cgi?u=http%3A//assistance.wanadoo.fr/reponse1121.asp

So I've done that now and we'll see how it goes.

Thanks for the leads Cathy, I would never have known where to look otherwise.