Gironde Gal Posted January 28, 2010 Share Posted January 28, 2010 I am going to change my mobile sim and want to keep the number. I know I have to call the old operator and get an ROI to give to the new people, but at what point will they cut me off? Is it straight away? Or do I get a continuation of service? I can't see anything in the small print, maybe it's just that my French isn't good enough... Karen Link to comment Share on other sites More sharing options...
Gardengirl Posted January 28, 2010 Share Posted January 28, 2010 When we changed to Leclerc they kindly phoned the old company for us to keep our number. I think we were without for a day or so. Link to comment Share on other sites More sharing options...
Quillan Posted January 28, 2010 Share Posted January 28, 2010 Most companies now have a facility to keep your old number, certainly LeClerc, SFR and Orange do. If you order via the internet theres a box or something to tick and a place to enter your existing number. Link to comment Share on other sites More sharing options...
AnOther Posted January 28, 2010 Share Posted January 28, 2010 Was this a PAYG or a contract ?I ask because I thought PAYG numbers in general were not portable although I'll admit it's a very long time since I last tried to transfer one. Link to comment Share on other sites More sharing options...
Gardengirl Posted January 28, 2010 Share Posted January 28, 2010 Ours is PAYG, and we kept our number. Link to comment Share on other sites More sharing options...
Gironde Gal Posted January 29, 2010 Author Share Posted January 29, 2010 Apparently I have to call Orange so they can give me a code to release the number to the new operator...what I want to know is if Orange will cancel my PAYG account as soon as they give me the code? Link to comment Share on other sites More sharing options...
Quillan Posted January 29, 2010 Share Posted January 29, 2010 [quote user="Gironde Gal"]Apparently I have to call Orange so they can give me a code to release the number to the new operator...what I want to know is if Orange will cancel my PAYG account as soon as they give me the code?[/quote]Why don't you ask them?If you go to the top of this section of the forum you will see that there is a English speaking helpdesk for FT and Orange, just give them a call.Just in case you can't find the post I am talking about use the link below to take you directly to it.http://www.completefrance.com/cs/forums/1801254/ShowPost.aspx Link to comment Share on other sites More sharing options...
Gironde Gal Posted January 29, 2010 Author Share Posted January 29, 2010 Ok, thanks I will.I just thought I was being techno phobic and it was something everyone knew except me....if you see my thread on the money saving section I am trying to use up my large credit before I swap, I don't want to lose it accidentaly. Link to comment Share on other sites More sharing options...
AnOther Posted January 29, 2010 Share Posted January 29, 2010 If the issue is to do with keeping or transferring credit I think perhaps the game changes.I rather suspect that you won't actually be changing your SIM card at all, just porting your service to another operator, along with your existing number. That being so I don't see how your current credit can follow you as it is represents money you paid to the old provider not the new.As I said before though, a very long time since I last went through such a process. Link to comment Share on other sites More sharing options...
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