michlyntyres

We live in Spain and a desjoyaux pool was already installed in the property.  I would imagine it is quite an old pool, no Roman steps for a start just a ladder.  My problems are as follows, the plastic band which secures the filter bag is broken, superglued it twice now because although I have emailed Desjoyaux 4 times now I haven´t received a reply.  Another problem is purple dust and staining.  I have shock treated the water and vacuumed after each shock and although the majority of the staining has gone there is still small amount of staining on the filter box.  I am now waiting for the chlorine level to drop sufficiently so that I can pump a third of the water onto the garden as I don´t want to kill the grass or plants.  Does anyone know how to remove the purple staining permanently and also how to I get Desjoyaux to respond to my requests for spare parts or servicing.