Katie

Thanks, Mr Greyman. But I've tried both the messagerie and the connection passwords, to no avail. Any other ideas? It's really annoying - no Internet for over a week. And one continues to pay the subscription. What makes it more complicated is that I am in England. It's my partner who's suffering from lack of Internet, in France. Trouble is, his French is minimal, so I have to try and find out what's wrong.

It's got even worse: when I clicked on "mot de passe oublié?", it no longer asked me for my email address, but informed me that my password is printed on the welcome letter, and that if I've changed it or forgotten it, I should phone 3900 or 3901. But I'm in England! So I don't know what to do. Any ideas?

Thank you for your reply, Ron, but my point was that that was precisely what I had been doing, and it had worked, and now it doesn't. I get a meesage that it's either the wrong "identifiant" or wrong "mot de passe". And when I input my email address for them to remind me of my details, it doesn't recognise the email address. Help! Incidentally, who wrote: "Why not post a sensible answer, people will appreciate it more"?

After using my ADSL internet connection Orange with LiveBox happily for about a month, suddenly I can't get into my Espace Client. It does not recognise the mot de passe de messagerie which I have always used. Admitedly, I am now in England, and had been accessing it in France, but that shouldn't make any difference, should it? The Orange webpage is exactly the same. I have sent a help message by internet to the "commercial" helpline, but have received no reply. Can anyone help? Thanks in advance. Katie

Does anyone know if there is a French equivalent to the English "say no to 0870"? Katie